Tu alojamiento en Mozzate

We booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.

My husband, our 16 months old and I stopped at Villa Valentina for one night as we drove from Zurich to Nice and we absolutely loved it. The owner and Manuela’s welcome was very warm and made us feel so special. Our baby was able to walk in the garden safely and we had plenty of time to rest. The rooms are beautifully decorated and spacious. We will definitely go back.

Hôtel qui peu paraître ”beau”, grâce au photo mais qui le n'est pas du tout ! Les photos sont retouché, seul l'accueil est moderne... Les chambres et les couloirs sont plus que vieillot. Taches sur la moquette dans les couloirs. Ascenseurs qui peut contenir seulement 2 personnes, et PAS DU TOUT moderne ! Chambre pas très accueillante, seulement la salle de bain a était refaites à neuf... Et encore.. lumière au dessus de l'évier qui ne fonctionne plus. Ménage à revoir. Sans parler du fait que ce n'est pas du tout isolé !! Nous entendons la télé de nos voisins, quand ils parlent, et nous avons eu des voisins du dessus avec un chien (cela ne me dérange en aucun cas) mais nous entendons ses griffes dès que celui ci marchait. De plus, le parking souterrain et fermé par une grille à code, mais la porte du garage reste TOUT le temps ouverte... Je ne conseil pas si vous souhaitez y rester plusieurs jours ou semaines.

以公司名義住了很多次，都感覺不錯，所以自己定了一次，結果讓我非常失望。 先定了兩間，然後因為護照名字沒找到第二間，以為上次預定不成功，立即又定了一間，一兩分鐘后服務員A發現了我們定的另外一間，所以交流中要幫忙取消掉剛剛定的房間。我也打了電話給攜程，攜程幫忙交流，看似一切很順利。 但是服務員B出現了，看到我，先是立即戴上了口罩，然後說不能退，說因為訂房說明上要求48小時前才能退。我剛剛訂房5分鐘左右，而入住是立即入住，從哪裡出來48小時？ 我在這邊附近來來往往十年了，第一次遇到如此差的服務，以前都是當地公司幫我訂，第一次自己訂就遭遇如此！ 最後被安排在了0樓，可以直接開車到房間門口的房間，房間裏空調聲音關不掉。 我對這家酒店的服務表示深深的失望，可能這裏不適合亞洲人過來吧。

Good location, close to the railway station. Simple but clean rooms, comfortable beds. Free parking and WIFI. WIFI quality is good, but I found no English programme on TV. Small shower. friendly staff. Average breakfast. Reasonable price. Recommended.

Accueil assez formel et peu avenu en passant par une guérite située à l'accès de l'implantation hôtelière. Nous sommes arrivés peu avant 13h00 et on nous a refusé l'accès à la chambre avant 15h00 alors que l'hôtel était très loin d'afficher complète. Estaba bastante desierto. Un poco de flexibilidad nos habría gustado! Estadía con parking (envuelto y frente a la habitación, el número de la ubicación correspondiente a la habitación) y el desayuno. Nuestro cuarto tenía que medir una buena veinte metros cuadrados y el decorador optó por un estilo romántico un poco de cocina con una cubierta de cama de tapicería, columnas que encabezaban las pesadas telas, así como la puerta y la cama, Mirror dorado de techo, un espejo enorme en una pared y cuadrados de captación en tapicería un poco en todas las paredes. En el nivel de confort, añadimos iluminación indirecta, un mando electrónico de éste, junto con un clima de rendimiento, una pantalla de televisión de tamaño medio, un gran escritorio, un minibar, una amplia sala de agua funcional y una enorme cama King size confortable – Propiedade del conjunto – Próximo a pie de una zona comercial. Les points négatifs ; Situation loin de Come (15 km) – Pas de flexibilité à l'attribution des chambres avec accueil plutôt médio – Petit-déjeuner très basique pour un 4 étoiles. Nous donnent une note de 8/10 au Dream Hotel.

Disgusting with every sense of the word. Disrespectful. Unprofessional. The whole stay was a disaster. My worst stay in any hotel I have ever stayed in. Let’s start with housekeeping. The first room had a spider in the bathroom. When I changed the room, the second room had insects on the walls. I literally checked out and went to the airport 4 hours prior to my flight just to get away from the hotel. I?m willing to bet that most rooms are this dirty since both rooms I?ve been in were disgusting. Let’s talk about disrespectful and unprofessional. Now I understand that the staff might not be fluent in English, but they MUST have the decency, willingness and patience to help customers understand what they are saying. I called room service twice, and when they had a hard time explaining things to me, they guy said something in Italian and then hung up. RUDE. VERY RUDE. I literally had to call a third time and tell him not to hang up and slowly try to explain to me where my food is and how long is it going to take. It can?t be that a customer is willing and has more patience than the staff. Finally, the room service menu was very light. Needs more option. Literally they only had one pizza, fries, soup I think and maybe one other option. I have never been to a hotel where they didn?t have at least a burger option and a club sandwich option. But compared to my first two points, this one seems less important right now. I will DEFINITELY NEVER be coming back to stay at this hotel.