Tu alojamiento en Dornoch

Our experience at Dornoch Station was unfortunately more negative than positive. This accomodation has the potential to be an absolutely amazing hotel however there were many things that let the hotel down. Positives of our experience include the beautiful refurbishment of the hotel and it being overall stunning inside. The rooms were comfortable. The staff were very very friendly. And the location was superb. This is where the positives end. The service at Dornoch station is not at all a 5 star experience. If I was staying at a roadside inn I wouldn’t be complaining - but for the 5 star price you have a minimum standard you expect. The rooms were comfortable however not a full turn down service. There was no laundry service available due to it being over a Hogmanay which we were not informed of which was disappointing, despite having laundry bags and forms still in the rooms. Unfortunately despite it being Hogmanay (NYE) there was NO beer on tap, and no cold drinks stocked in the fridge. We were served a hot bottle of champagne, when we asked for a cold bottle we were told there wasn’t any… So we instead ordered bottles of beer which we thought we would be safe, however unfortunately no cold beer either… Could not believe there were no cold drinks on NYE! Out of all nights. On the first night I ordered a cocktail off the menu however it appeared the bar tender made a cocktail without majority of the listed ingredients. It appeared the staff were not trained in hospitality which is not their fault that they haven’t been provided the training, there was a lack of attention to detail - never clearing dirty dishes or glasses from tables, no removing first dishes from bedrooms ect The set dinner menu which was £100 per person was very very average, as the night went on it appeared the dishes began to change, my father ordered the pork for starter however as the night went on it began to be served with bread and then salad of which my father got none. Breakfast was a bit the same, continental breakfast on offer however no attention to detail - often no plates or bowels to use to serve, had to ask multiple times before they were brought out due to staff continuously forgetting. This was a common theme - often needing to ask an average of four times before anything gets brought to you, I.e asking for water for the table, finally came after 1 hour, in which they brought no water glasses to be able to drink it. Again I want to reiterate that we feel this was not the staff’s fault but they were let down by their lack in training and leadership. No apparent management team in sight. The communal toilets in the lobby had a leaking toilet that was leaking the entire stay onto the floor into the main bathroom so there was always a puddle. Dornoch station had one fireplace however was rarely lit, one night we lit the fire ourselves (it’s snowing outside) so a warm fire should be a priority. Despite it being Hogmanay Dornoch Station wasn’t very b

En el hotel de llegada se miró abajo. Las habitaciones arriba de las escaleras desiguales no son seguramente adecuadas para los infirmes. La cama estaba limpia. Mould creciendo en viudas flísicas y también en el cubículo de la ducha. TV en la habitación que funcionó bien. La cena era terrible. En la costa, ordené peces y chips. Cuando llegó mi pensamiento inicial era que el aceite era sucio o que había sido sobrecocinado. Pero cuando corté en la batería, era espeso y sin cocinar hasta el punto que tenía que enviarlo de nuevo. Cuando llegó la segunda intención no fue mejor. Me deshacía de la batería porque no quería ir a una tercera intención. El pescado era ingustoso y los chips parecían que habían sido rehitados. El desayuno era abundante pero graso.

We stayed for 2 nights in Brora at the Sutherland Inn. We chose to eat both nights and on both nights the food was good, especially the Chicken and Chorizo Tagliatelle, however the chilli was pretty tasteless on our first night. Our room was ok, bit on the dark side and no heating in the toilet but a very comfy bed. We enjoyed drinks in the bar and the atmosphere was good. So why only a 2, customer service was poor. When we checked in we confirmed we had diner booked for 8, we were told we could bring the time forward the we were told we couldn't the the waiter came yo us at 6:45 to say our table was ready which suited us fine but we then had to wait 45 for food. Twice during the evening the waitress on duty approached the barman and interrupted him while he was dealing with me. On our arrival at the hotel on our first night we had agreed with the barman that we would have breakfast at 9, this was confirmed later in the evening and put on our booking slip. Next morning we arrive downstairs for breakfast at 8:58 to be told by the waitress breakfast was finished , she then went to fetch the owner, he arrived a few minutes later and pointed out that it was now after 9 so breakfast was over, we explained what had been agreed with the barman and the owners only solution was to offer to phone his wife who was at that time opening another business so we left. Next day however ourselves and two other guests we served our breakfasts after well after 9, so why we couldn't have had breakfast the previous day has not yet been explained. Won't be back.

Booked this for three nights back in the summer so the price was reasonable. The Hotel is in a great location, and I arrived late November, during an really cold and snowy day... the reception hall is exceptionally welcoming with a huge log fire burning. The staff were excellent and throughout the stay I felt very welcomed. The Hotel is a fantastic building from the the early 1900's and the interiors are great. The room was excellent with good facilities and very clean. The only letdown was the food in the restaurant. Menu okay but the food was mediocre and in some cases very bland or cold. I had been warned this was the case and was surprised it was still not addressed. The owner was entertaining a client on the next table and it was reassuring that they had the same treatment and food that the other diners did... a few tweaks in the kitchen would make this such a fantastic place to stay. Staff were all excellent.