Tu alojamiento en Vichy

The hotel is really nice & in a good location. The room was lovely, comfortable bed & good shower. Hotel & rooms are spotlessly clean & reception staff friendly. Breakfast was a different story. The girl who worked in the beakfast room was unfriendly & actually quite hostile towards us. The language barrier didn't help & I accept my French is not good. But she knew we wanted orange juice & that there was none in the machine & she didnt show us the fresh orange machine, luckily another guest showed us it. I showed her my cafe au lait with no milk in it & she shrugged her shoulders & walked away. The scrambled eggs were flat cold, in fact all the 'hot' food was cold !! Breakfast was definitely not worth the money.

El hotel IBIS no se ha aclarado en ningún momento. No se sabe hasta que no se encuentre el hotel. Fuimos a preguntar dónde estaba y se encontró en ese momento. Nuestra habitación era muy pequeña sin té ni café. La cocina de la comunidad, pero no hay cocina, sólo microondas para agua caliente. tampoco estaba limpia. Todo el nivel se derramó de orina y cigarrillos y me recuerda a un mal alojamiento estudiante/hostel. Las carpetas estaban extremadamente coloridas. Las habitaciones tenían pisos enlazables, comprensibles para habitaciones amigables con animales. Estabamos en la cama por una hora o algo así, mi marido se volvió y la cama se colapsó. No hay disculpas que me sientan como si me dijeran que tenía ”mal momento”. Tuve que pelear para conseguir otra habitación. No tuvimos ayuda para mover habitaciones y no teníamos ninguna excusa, compensación ni para ver si estabas bien después del incidente. Nos trasladaron a una 'Sala Superior' que una broma. Molda negra cubierta de techo en la ducha. No hay instalaciones en este piso. Windows cerró con rosca. No hay sentido de escapar en fuego. El desayuno era continental y costó 12€ que fue caro considerando Nos hemos visto obligados a hacerlo por un costo.

Very lack lustre check in and no availability in the restaurant when we asked to book. Was told we can go to the bar. Receptionist did try one restaurant for us but that too was full so we went to the bar. Acknowledged a staff member as we arrived and sat outside in the courtyard. Watched countless other people get served before us. Must have been because it was getting dark and they couldn’t see us. No lights or candles. Eventually got a recycled menu from a nearby table but was totally ignored for 30 minutes. Got up and left. Complained on the way out. Took our room number but nothing else. Although many restaurants nearby were also full we found a great place in the centre and had way better service for half the price. The suite we had was excellent though. Roomy and spacious with a very comfy bed and nice bedding. Went to have a look at the pool on the 7th floor. Don’t bother. It’s not good and even at dusk there were no lights on. Funny, this place does seem to have an issue with lighting. Many lights don’t work, bulbs are missing from many fittings or are constantly strobing. Breakfast was very average for a 5 star hotel and the service was not great either. There was a previous comment about the place looking like a private hospital. Yes, I would agree. Would I stay again? No, definitely not. Needs a reclassification to four star. It massively falls short of 5 stars and the team need some major training.