Tu alojamiento en Dijon

This historic hotel is quite picturesque. We regularly chose to eat and drink at the hotel restaurants and bar - and glad we did. The rooms are large, quiet, and nicely appointed. The location is great for the “walking” tourist. What impressed me the most though was the staff. There was one lady named “Charlie” who was so helpful and gracious; that it was as if we were invited guests in her quaint home. My pet Freddy disappeared while visiting. Upon checkout, Charlie informed me that if Freddy did reappear, that she would adopt him.

Totalmente decepcionado con el hotel. Parece una casa rural pero en el centro de la ciudad. La zona de la recepción y zonas comunes son muy bonitas, pero es lo único bueno que tiene el hotel. Las habitaciones son muy pequeñas y parecen prefabricadas, apenas hay luz y tiene 2 lámparas y punto. Sólo tiene 2 radiadores y hace bastante frío, no tiene aire acondicionado. Las puertas, paredes y ventanas son de papel, con la ventana cerrada se escuchan las conversaciones de la gente que va paseando por la calle. El baño es muy, pero que muy pequeño. Apenas hay espacio para sentarse en el váter, no te cabe la pierna entre el váter y el lavabo. El personal es muy incompetente, tardamos un montón en hacer el check-in, nos fueron a enseñar la habitación y se les olvidó las llaves. Al hacer el check-out también tardamos un montón y encima les pedimos que pusieran el VAT de nuestra empresa en la factura y no lo hicieron. Nos intentaron cobrar 100€ de más. El desayuno es muy escaso y de calidad normalita y son ¡14€ por día! El hotel no tiene ascensor y al entrar tienes que bajar unas escaleras y luego las habitaciones están en la primera o segunda planta. Es el último hotel que recomendaría en Dijon. Pasé 3 noches y dormí un total de 7 horas y media entre las tres noches, es imposible descansar en ese hotel, ruidos de otras habitaciones, los radiadores suenan, las cortinas dejan pasar muchísima luz de la calle (mi habitación tenía una farola en frente de la ventana, ruido de la calle. Los mandos de la ducha tenían moho.

Hemos disfrutado mucho de nuestra estancia en este bonito hotel. Lo escogimos por estar en la ruta que seguíamos desde España hacia Alemania y fue un acierto en todo. Sobre todo, el personal ha sido lo mejor. Nos esperaban muy atentos para indicarnos dónde aparcar y hacerse cargo del coche. La habitación muy confortable, con todo lo que necesitas para sentirte como en casa. Excelente ubicación y el desayuno nos encantó, muy francés y muy buen producto, muy bueno. Su restaurante estaba cerrado y nos dieron muy buenas recomendaciones para cenar en la zona. Dimos un paseo al día siguiente por su mercado. Hasta pronto!

Similar to a previous reviewer I’m having to sleep in the car as the hotel could not give me the room I reserved. After driving 12 hours I arrived with two children to the hotel at 10pm to be told the 3 single bed room I booked on HRS and was confirmed as booked is not available and only a double bed is available. I could have booked a two bed for much cheaper elsewhere but paid a premium for the three beds. As I could not find anywhere else to book at 10pm I had to give the room to my children and sleep in the car. Thomas on reception was no help, he gave no ideas to resolve and was quite rude. I mentioned he could call head office or a manager, or move a mattress into the room, or find another hotel to transfer me to, or give me two rooms for price of one. He refused to even consider any of these options, saying it was too late to call anyone or do anything (I think he was going home at 11pm) and he had no authority to do anything (but also said he was the manager) I had paid 85euros+tax for the room. His only offer was another room for 100euros! More expensive than the one I had already booked! He even offered 10% off to take it to 90 which I took as him making a joke. Avoid this hotel, they seem to have a broken booking system and no customer service. Car park was locked on arrival and had to wait for another guest to use their code to let me in. At least it was secure to sleep in the car for the night. A complaint to Louvre Hotels has resulted in them shifting the blame to HRS but this doesn’t resolve the rude service and no help to solve the problem on the night leaving a family to work out how to sleep in a car.

We booked this hotel last minute and I’m glad we ignored the negative reviews. The receptionist Rose made all the difference to our positive experience. Firstly, it is not easy to see how to get into the indoor railway parking, however she really helped and we managed to park ok. They have a deal and you get 50% of. 13 euro for 2 nights parking. Rose gave me the option of 2 available rooms, this in my opinion is excellent CS. Our room, 308, was very spacious and had big opening windows facing the train station. We were high enough not to be bothered by the noise. Nice room, basic but clean with a fridge. The safe was not working though, think it needs batteries. Rose gave his great information on the town and areas to visit. You can also use the spa in the sister hotel around the corner. It was a bit basic and not a spa you would hang around in. Functional rather than luxurious. The overall hotel is typical of a basic 3* but clean, spacious and good value for money

El hotel está situado en el centro de la ciudad, a pocos minutos de tiendas, restaurantes, palais des duques y salas de salas del mercado público. El hotel está limpio y bien mantenido, y el personal fue amable y útil. El desayuno era delicioso y bien almacenado. Si llegas temprano a Dijon y quieres comprobar tu bolso hasta el check-in, asegúrese de que te llegues a 1! Además, el lugar era el mejor y nos disfrutamos de nuestra estadía.