Tu alojamiento en Moose Jaw

Stayed for a weekend in a nearly 100 year old hotel on the Canadian prairies. The building had been completely restored and had the feel of an elegant European Hotel. The staff were friendly, efficient and always exceeded our expectations. The room was very comfortable and furnished in the style of a posh 1920s hotel room. The restaurant was very comfortable, however, some may consider the menu somewhat limited. In our experience the menu may have been limited but every dish was done extremely well and the staff were friendly and knowledgeable. There is absolutely no doubt that this is our favourite place in Moose Jaw.

To Whom It May Concern, I am writing to formally express my dissatisfaction with the service I received from a front desk staff member during my recent visit to your hotel/spa on October 24, 2024 at around 2pm. The incident occurred when I approached the front desk to request a refund for a parking fee. The parking ticket machine across the street was not functioning properly, and it issued us a refund receipt. I had been instructed by personnel on the pool floor to seek a refund downstairs. Unfortunately, the front desk staff member’s on the 1st Floors, behavior was unprofessional and upsetting. Instead of handling the situation calmly and professionally, the first thing he said to me in a degrading manner was, “Who told you to bring this down to us?” He then implied that we had not paid for parking, saying, “If you have a refund ticket, then you probably didn’t pay for parking.” This was despite my clear explanation that I was simply asking for a refund due to the faulty machine and had already paid for another parking ticket that I left on the dashboard of my vehicle. Rather than pacifying the situation, the staff member’s comments and attitude only escalated our frustration. When I suggested he address customers more respectfully, he did not apologize. Instead, he responded by saying, “I know how to speak to my customers. I’ve been working here for 27 years.” I told him that I am a military member, and I understand how important it is to communicate respectfully. However, the way he was speaking to me came off as rude and unprofessional. This was the only time he offered an insincere apology, saying he was sorry that ”this was my perspective on our interaction,” rather than acknowledging his role in the issue. This further upset us, prompting my father to get involved. My father was deeply offended by the way the staff member was speaking to me, and he does not tolerate anyone speaking to me in that manner. To make matters worse, the staff member delayed the process of issuing the refund, which was only two dollars (loonies). We were hoping for a smooth and respectful experience, but this interaction left us feeling disrespected and disappointed and will not be recommending this location due to the unkempt spa and disrespectful treatment by front desk hotel staff. I hope this matter will be addressed appropriately, as no customer should feel belittled or accused when seeking assistance. I trust that steps will be taken to ensure this kind of behavior does not happen again in the future. Thank you for your attention to this matter. Hoping for your reply on this.

Buena para el precio, WIFI buena, habitación limpia, buena ubicación, un bloque de ******, piscina, centro. Bello parque justo a través de la calle. Parking gratuito, habitación tenía fabricante de café, microondas y nevera y buena tamaño TV de pantalla plana con HDMI. Muy básico desayuno gratuito

El hotel es un hotel de calidad, con una piscina muy agradable, cerca de todo en Moose Jaw. Buen desayuno, tarifa de mascota es de 20$/extra a justo.

La habitación estaba muy limpia. La cama estaba muy cómoda. El personal del escritorio del frente estaba muy amigable. El desayuno estaba bien almacenado, tanto caliente como fría. Muy bueno el desayuno. Ha sido aquí antes y definitivamente volverá. La chica que trabajaba el desayuno nunca se detuvo y debería ser reconocida ( desgraciadamente, no se la conoció, pero fue la mañana del 16 de junio ).

La ubicación del hotel es buena, el transporte es conveniente, cerca del Museo de Desarrollo Occidental, la calle está al otro lado de la supermercado, y la compra de coches de comida para visitar es muy conveniente. Las instalaciones del hotel son antiguas, la recepción y el restaurante tienen una buena actitud de servicio, especialmente el hermano pequeño coreano que presta servicios de recepción, sonriendo. La limpieza de la habitación es buena, las instalaciones también son antiguas, pero la microondas, la máquina de café, el frigorífico están equipadas, en general, no se siente bien.

El desayuno era absolutamente maravilloso y delicioso recomendé muy bien este hotel para una visita. El Big Moose no está lejos y un Jet de nieve está justo al lado. No tuve la oportunidad de visitar los túneles debido a una línea de tiempo estrecha en mi horario. Feliz Trail.