Tu alojamiento en Langenfeld

Imagine you spend 1300€ for 2 nights at a 4-star hotel, expecting to have a romantic dinner and relax. But instead you end up crying in your room while your husband is in pain from food poisoning because he ate a sandwich at the sauna restaurant 4 hours before. And the next morning the hotel manager tells you that you have no proof and it is probably your own fault. This is what happened to us My husband and I came to the AquaDome Therme hotel, expecting to celebrate our marriage anniversary and relax.

On the first day my husband ate a sandwich at the restaurant in the SaunaWelt area. 4 hours later he started to have really bad food poisoning symptoms: vomiting, diarrhoea, fever, stomachache, weakness. 

Though the receptionists and waiters were very responsive and assisted us well that night, we could not enjoy the facilities and our whole anniversary was ruined. The next day my husband was still feeling weak and couldn’t eat properly.

When my husband complained to the manager Sascha Rössel the next day, he told us that we have no proof that it happened because of the sandwich. He also implied that we were being dishonest. When I made a comment in English and asked if he can speak it so that I can also follow the conversation, he replied that his vocabulary is not sufficient and continued in German. In the end, he unwillingly removed the sandwich from our bill, but only the sandwich. I assume we were not taken seriously because of our relatively young age and the calm tone of speaking. 
 Though we had a good impression of the facilities (thermal pools, saunas and the room service), the manager’s insensitivity and indifference could not let us enjoy the stay. 
It was not the kind of service we expected from a 4-star hotel. And it was the worst anniversary we ever had. Also the most expensive. I wish we spent the money on literally anything else.

We left the hotel more stressed and disappointed than we were before we arrived.

We are never going to stay there again. And I do not recommend it to anyone.

Everything was just great! The hotel is beautifully decorated, the staff is more than friendly, the spa area is modern and invites you to relax, the bed is super comfortable... I could go on like this forever. It has definitely become one of my favorite hotels and I would book it again anytime!

Normalerweise schreibe ich lange Texte, heute mach' ich's kurz: - LAGE TOP, direkt aus dem Ski-Keller auf die Piste ist beeindruckend; - ZIMMER GUT, ein Doppelzimmer mit zwei Räumen, Balkon, alles sauber; - FRÜHSTÜCK MANGELHAFT, ohne weitere Kommentare; - NACHMITTAGSJAUSE IST EIN WITZ, dient eher dazu, den Umsatz an der Bar zu steigern, besteht hauptsächlich aus Frühstücks- und sogar Vorabendresten; - ABENDESSEN IN ORDNUNG, wir wurden satt und manchmal auch positiv überrascht; - SPA BEREICH klein, aber fein und -erstaunlich- nicht überfüllt, mit vielen Saunas, Pool, Fitnessbereich 4x6m und Liege-/Erholungmöglichkeiten; - ABENDS Bar oder Raucherlounge oder einfach Tischtennis spielen, oder ins benachbarte Hotel gehen, alles entspannt und möglich; - PERSONAL freundlich und eigentlich ganz ok, aber ein ordentlicher Personalmanager wäre trotzdem ratsam; - PUBLIKUM international, was in Sölden ganz normal ist; PREIS-LEISTUNG LEIDER nur eine ”3”, es gibt Potential nach oben, wenn das die Familie Fender nur will, was ich sehe bezweifle. Trotzdem war das ein guter Urlaub!