New Century Resort Qiandao Lake Hangzhou

Very local. The staff at the buffet was very friendly, however there aren’t many options for foreigners for breakfast and dinner, but that’s the case in the whole town. NOT for a couple with no children, unless it’s off holiday season, then it’s perfect for a 2-3 days getaway. Holiday season it’s too noisy.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

Good hotel

設施：房間設施略舊，一樓親子房有個小院子，但來來回回會有人經過略吵。五樓風景最好，整體是下沉似的，風景非常好 衞生：衞生很乾凈，室內室外泳池還有遊樂場都很乾凈 環境：豪華湖景房能看到湖景，陽台略小，可晾曬衣服，視野比較開闊 服務：服務非常好，樑阿姨每天都會用毛巾疊成不同的小動物，還給小盆友特意送了小禮物，打掃得非常乾淨整潔，給五星好評！！！！ 萌寵樂園裡有出生才幾天的小羊羔，希望飼養員可以多多的給小黑羊喂吃的，因為它總是被其他兩衹羊欺負，孩子喂不到草直着急，怕它受欺負餓着吃不飽，特意第二天又去看了小黑，飼養員阿姨很好還特意拿了一包草給孩子喂小黑。希望下次去看小黑可以不再受欺負了

開元老粉了，這一次入住千島湖開元，體驗非常非常棒，在房態允許的情況下給我們升級了！管家希希特別好！幫我們各種安排，貼心服務，給小朋友大大的驚喜！有求必應！親子房特別適合小朋友，直呼酒店太豪華了！樑阿姨折的毛巾動物特別逼真！還有游泳池，旅拍，汽車小鎮，萌寵樂園，都非常好玩，滿意！下次再來

房間整體不錯，風景還可以。 這次是二刷這家親子酒店。 相比一年多前，這次的二刷有點刷新了我對這家酒店的認知。所以我這次重點點評一下服務。 首先多了一個賓客關係主任的崗位，在入住期間和我們積極的保持聯繫。我們的關係主任是歲歲，這個小姑娘服務態度很好，各種活動的提醒很及時。活動變更也會及時更新給到我們，時不時的還給我們來一點小驚喜（因為活動變更，家裡小的拿不到氣球了，歲歲給我們提供了讓我們家小的很開心的小驚喜） 我們的房間服務員林娟女士，也很好的為我們提供了服務，第2晚從汽車小鎮回到房間，真的是驚喜了一波。 所以總體來説相比一年前整個酒店的服務有了很大的提升和住店客人的溝通也更及時了。晚間還竟然還提供了夜宵（紅豆湯）。 針對活動提一個小期望，例如像萌寵樂園的兔子比賽等等，可以多開幾場。