Gaylord Pacific Resort & Convention Center

Very bad services. They don’t clean the rooms every day , don’t respect your reservation so they don’t give you the same room as the reservation. The front desk staff are not professional and they don’t have experience . I preferred in this situation the digital assistant and robot desk staff then the front desk staff, the manager promised to resolve my problem but they didn’t resolved. Are takes 2 times the same payment, so really very bad experience. Not recommend it. Ohhh , if you are European they treat you differently and doesn’t help you if you need a taxi , you need to have uber 😉 don’t have the smoking area and many others problems

Pre check in this morning and now arriving after check in time at 4. It’s 4;:45 My top tier Lifetime Titainmen status had no consideration. Ugh. Not a impressive beginning. More the herd type of attitude. Felt like they were herding cats. Will rethink my next stay

I’m a local from San Marcos (about 30 minutes away) and stayed here on a Friday for my son’s 10th birthday. The resort is absolutely stunning, but for over $800 a night plus $65 for valet, the experience didn’t deliver. Long waits, disorganized service, and overpriced, underwhelming food took away from what should’ve been a special family celebration. ⸻ Check-In & Arrival • Arrived at noon. Valet was quick, but it took 10 minutes to find a luggage cart, another 10 to check our bags, and 10 more just to check in. • We were told our room wouldn’t be ready until 4 PM—totally fine—but even after a callback at 2 PM, it took another 15 minutes in line to get our keys. ⸻ Bell Desk Experience This was the biggest letdown. • Made 4 calls to get our luggage—each either disconnected or sent to an automated system that doesn’t work. • The “Get It Done” button? Completely useless. • Someone finally answered and said it would be 15 minutes—we waited over 50. • I had to sit in the room alone for over an hour while my family was at the pool, because “someone had to be present.” ⸻ Pool & Staff • Pool staff were friendly and fast, and food came out quickly. • Even though the pool was about 30% full, we still had to wait 10 minutes just to get in. • Over $200 for: • 3 glasses of wine • 2 Captain & Pepsis (yes—Pepsi, no Coke) • 3 chicken tenders + fries ⸻ Dinner • We tried to eat at Growlers, but gave up after being told it’d be 50+ minutes. • Headed to the buffet instead—poke bowls and the salad bar were solid, but hot food was basic at best (maybe 8 items total). • $265 for 2 adults + 2 kids, with zero kid-friendly options. • Big miss for a resort that’s clearly trying to market to families. ⸻ Morning • Nothing opens before 6:30 AM—not even coffee. • Once it did, it took 15 minutes just to get a cup. • Breakfast buffet was $170 for 2 adults + 2 kids. • Slightly better than dinner, but we got lukewarm omelets with unmelted cheese and premade pastries and breads. • Again, not worth the price. ⸻ Bottom Line The Gaylord Pacific is visually impressive, and the staff is friendly, but the resort is nowhere near operationally ready for what it charges. We spent over $1,300 for a one-night stay—checking in at noon, checking out the next morning—and felt like half our time was spent waiting in lines, calling for help, or chasing down service. The setting has huge potential, but until the operations catch up, it’s simply not worth the price.

I traveled with my wife, who was attending a conference, and our baby. The event was scheduled for Friday and Saturday, but we checked in on Tuesday for a four-night stay. The infrastructure was impressive. The building and amenities are very modern. Our room had an ocean view and overlooked the water park. It's clear that the room is newly built and very clean. Despite greatness of the amenities, there are room for improvements especially on customer relationship. First, from the get-go, it was unclear how to contact the “ housekeeping”. Having a baby during a long flight and teething was very challenging. Sometimes we would need extra-towels to clean out baby. First, in the room phone, there is no dial for “ housekeeping”.I tried to call “ call it done” which was answered by an AI voice or recorded voice. It gave me a choice to leave my request or send my request by downloading the Gaylord app. I did both. I apploader the app but nowhere in the list of the Gaylord hotels that you can find the Gaylord ChulaVista. The following day ( 2ndday) I gave a feedback to the receptionist. She was nice to listen to me and gave suggestions which I all followed. I informed her a I out the leaking sink. We couldn't get hold of the plumber since there is no line for house-keeping. Thru the receptionist, they sent a plumber to fix the sink. Everyday we had to struggle to get a house keeper to clean our since communication is not working. We literally had to personally grab the housekeeper who was on the floor. We even literally asked for new cups since our room has not been cleaned after several requests. On Friday, before going to the lobby, we got hold of a house keeper on the left side of our room. He politely answered us “ it is not in my line orlist”. Then I was able to get hold of another housekeeper on the right side. There was some language barrier since I am not fluent in Spanish. She politely asked me “ to call” to request. I told her that I tried that route and wasu successful. She eventually agreed to clean up the room. I was so frustrated that I went to the receptionist for the 2nd time, The receptionist referred me to their supervisor “ Rich” who was very humble and apologetic for the inconveniences. We will be checking out tomorrow Saturday. Although the building is new and modern there are a lot of things they have to do to improve their customer experience.

Don't waste your money unless getting a day pass for pool. Phone didnt work in my room, elevators down and had to take a service elevator and not be directed on how to get to my room from there. But happy father's day to my husband when he found the present Valet left him, by scrapping half his rim on his car. I guess we paid the Valet fee to have his brand new rims destroyed. Please be careful with who you pay to leave your car with. Other than that seeing all the boats was nice.

From the moment I arrived, I was blown away by the beauty and energy of this brand-new resort. The property itself is immaculate—modern, open space, vibrant, and meticulously maintained—but what truly sets it apart is the incredible team they’ve assembled. Every staff member I encountered delivered five-star service, making it clear that no corners were cut when it came to hiring and training. A few standouts deserve special mention: Ivan at Valet greeted me with warmth and professionalism, Kendahl at the front desk managed everything with grace and efficiency, Sushi Chef Gabriel prepared exceptional dishes, and Suzanna provided top-notch service at Taiyo Restaurant. Their passion for hospitality truly elevated my stay. Unfortunately, I didn’t have the chance to explore the amenities such as pool or spa during this visit—but based on the service and atmosphere alone, I wouldn’t hesitate to return. A truly impressive experience all around!