Premier Inn Christchurch West

We have stayed in all the local premier inns and I think this was the worst one. We went for the premier plus room hoping for a bigger bed but we were sadly disappointed. Pillows were flat and awful, the extractor fan in the bathroom didn’t work and I struggle to see what warrants it as a premier plus room. The bar closed at 10pm every night (separate building) there was no draft beer as apparently they had a gas leak!

Stayed here while seeing friends and family and the hotel was amazing and the bed was comfy, had breakfast next door and it was amazing the chef tara I believe she said it was, was incredible and the food was piping hot! Will be back for sure and deffo recommend coming here

Very disappointed with the way this has been run down. Rooms are as expected thankfully because everything else is awful. Arrived 15 mins early and made to sit like naughty school children in reception as we refused to pay £10.00 to be signed in . Another family turned up with 2 young boys,one desperate for the toilet .No toilet in reception area or in adjoining restaurant which was closed. Very sad to see the lad so distressed ,and no compassion from receptionist. When booking on the website there is no mention that the Restaurant next door only takes bookings for the evening meal ,and is closed after breakfast (which we avoided) reopening at 5pm until 10pm.Pub is very run down with non accessible tables blocked by a stained suitcase rack .it is not open to non residents for some reason?Shelves behind the bar empty,and skeleton staff not enthusiastic to serve you. There is obviously a hidden agenda for this Premier inn ,which i shall watch with interest. I advise you to avoid at all costs,which sadly appears to be what they want.

We came in on the 26/02/2025 to book a room for this weekend for our family to stay and Madi the lady on reception helped us book it on our phone as we wished to have a twin room and not too far to walk as our family had mobility issues. She was very attentive and lovely to speak to!

Excellent location, quiet, comfortable and safe. Have used it before so always good. Breakfast is lovely, reasonably priced and very good choices. The dining area is very pleasant and quiet. Coffee is very nice and to my liking. Staff were very attentive and happy vibes. Will certainly stay again.

Good price, rooms fairly good condition, fairly good location for Christchurch, Plenty of on-site parking. Main road location, so expect slight noise from road side rooms. Pub next door being done up (we presumed), closed to the general public, though there was not much work going on. This affected dinner service to the extent, that if you didn't pre book, you weren't getting served, (we were not told this at check-in, only asked if we had pre-booked). Breakfast was still conducted well, though a little light on staff and strangely you didn't need to pre book breakfast, you could turn up and pay on the day. Breakfast quality and choice was excellent.