Usuario invitado
15 de abril de 2025
This motel scammed me for the 3 rd night additional night booked directly with them, citing that they will save on commission if booked directly with them instead of with trip.com portal. This lady Yan, said the cancellation policy will be just a call or email the day before booked date.
I gave them my pre- authorised credit card, trusting her words but instead she already charged my card prior to my confirmation.
I emailed her stating that I will not be going ahead with the booking one day before the booked date but she immediately charged the amount to my cc.
I felt cheated and utterly being taken for a ride by her.
She may be nice in the outwardly but like any biz person, she didn’t act with integrity.
The rooms were small n shower is small, though it was mentioned accessible.
Did not have any stool or commode to accommodate our request for person with disability condition.
Never book with them pls.
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