Banyan Tree Chongqing Beibei

We arrived at the hotel and received a wonderfully warm welcome from Mr. Allen Fung. He even added me on WeChat for easy communication, which was a thoughtful touch. Unfortunately, when I entered the room, the light tube flickered in an unsettling way. Mr. Fung immediately sought out a technician to resolve the issue, but unfortunately, they were unable to fix it. In a gesture of genuine concern, he upgraded our room, which we truly appreciated. What stood out to me even more was how Mr. Fung personally helped us move our luggage to the new room. He consistently checked in on us throughout our stay until we checked out, making sure we were comfortable. This level of attentiveness and care made our experience memorable, and I can honestly say it was one of the best hotel services I've encountered during my travels. Thank you, Mr. Fung, for your exceptional hospitality!

Our room here was amazing, with a very soft bed. The hot spring on the balcony was huge and very relaxing. We enjoyed the cocktails from the cafe. All the staff were very friendly, despite the language barrier. Leo was very helpful in giving us lots of information and organising a late checkout for us.

Overall a great place. Beautiful rooms of the highest quality in every regard. The best features are the hot spring pools in the rooms of course. The showers are also great( two in every shower room) Great quality TV with great sound. Good selection of movies( not the latest releases) but all free. Food at the hotell restaurants had good standard. The best we have experienced in China. But for double the price we would pay for the same quality Chinese food in Norway. Surprisingly! But keep clear of the pizza. It is actually just a frozen pizza type. Very small. We didn’t order any more western dishes after that, except for the Cesar’s salad. Which was good. The place is old now and a bit worn. But it’s still is very very beautiful and high quality. Where this hotell really shines is the services of the staff. Even if they don’t speak English and we don’t speak Chinese they are very patient. To a Norwegian it is almost too much. They carry your bags even when thy are too heavie and many for one person. They drive you you to and from your room if you have a villa. We got an upgrade from ordinary room with hot spring pool and double bed to a villa! Because we found 6 small worms in the shower room. I think this is pretty hard to avoid in such a sub tropical and humid environment. But we reported it to the staff and they immediately gave us an upgrade with a complementary big fruit basket. We were blown away by this huge upgrade. Only thing that was a bit negative and unexpected is the extra deposit fee which is quite high. I think this should have been more clearly informed in the hotell booking and hotell online page. We were a bit low on funds as Banyan tree was our last hotell stay in China before leaving and we were on a planned but tight budget. We solved it of course with our Mastercard but it caused a bit stress for us. And a second thing is that using Alipay instead of WeChat is more difficult at the hotell. ( not impossible)But without Chinese phone number you can’t use WeChat.

Location is slightly far away from the city, but if you enjoy the fresh air and nature, this is a great place to go. Highly recommended for family gatherings. There is little zoo in the hotel and children playrooms. You also can experience many tradition activities. Hotel itself is a traditional architecture. You can get great pictures here, and they have Chinese traditional dress offer along with photographs and make up. Beside above, one of most impressive pieces is their service. The hotel assigned a personal host for each group. Very helpful and detailed.

Enjoyed our lovely stay. We booked the double pool villa and loved it. The indoor bathtub was nice and spacious and the outdoor private hot spring was fantastic. Breakfast was also excellent, the spread was vast and the made to order Chongqing noodles delicious. Zoe looked after us during our stay and provided excellent service at all hours and made our stay enjoyable. Thank you again for the lovely stay.

The place is very beautiful and the surrounding park is very well maintained. We booked a simple double room and got upgraded to a room with hot spring pool on the terrace which safed our experience. Overall it was quite stressful because we got interrupted every hour with some requests, communication was very difficult (we speak no Chinese) and we would not understand how to use the services that were included in our booking, were not informed that the restaurant would close early and had a ton of little problems to solve with the technical equipment (WiFi, TV, how to switch off the pool). Frankly, at one point we felt like part of the staff we had not one undisturbed hour to simply enjoy. Furthermore there was construction work going on and we were not previously informed. Had we known, we would have stayed at another hotel. I did not like the cancellation policy as they did not offer refund from the second we booked. Payment was a hassle with Alipay, Weixin Pay and International Mastercard. The food was amazing and the staff did their best to make our experience better. They even assisted us to order food via delivery as the place is a bit remote. Maybe it’s all a bit smoother during higher seasons and with a Chinese Bank Card and Chinese language skills. I’d recommend to stay near the natural hot springs in a simpler hotel for 10x less money and hassle.