Stonehenge Hostel - YHA Affliated

On this occasion a sole traveller, I have used many hostel in UK and abroad, for many years. I have never really needed to do a review, however on this occasion, I felt the need to write. This was obviously an affiliate Hostel, which was obvious on arrival. Hostel parking only for 3 cars, other parking a 5 minute walk away, was never advised by this on YHA website or on arrival. On arrival, I rang bell several times, automatic door, staff on reception with head in phone, had to knock window for response, which was met with distaste. I offered my name and advised I had booked, was not aware of my booking, had to ask colleague who seemed to know more. Overall a cold welcome to start. Staff shown me to my room, handed key and left, no offer of the basic site orientation, anything I needed to know, i.e. toilet, shower, dining room. Bed was clean, but table sticky in room, seats dirty appearance, bed side lights not working, floor needed better cleaning attention, no individual secure storage. Once settle I went again to reception to ask where I could get dinner, I was dismissed and advised dinner served next door in café of other site, I went through and they were cleaning up and closing, it was 5.15pm. YHA Website advertised evening meals, obviously in correct. I had to go to local village supermarket for food stuffs for my evening meal. went to bed at 10.30pm, there was obviously a wedding function on the neighboring site, just outside my window, music and disco went on until 3am, disturbed nights sleep through out. Toilet and shower facilities grubby, and low standard of cleaning. Left early 8am next day, no staff on reception, key drop only. I had booked for one night only.

I/we stay in many hostels. I know hostels offer value-only accommodation, our expectations are modest. This hostel has a poor state of upkeep and exceptionally poor customer service. Yesterday (and for sure I could have expressed myself more constructively) I went to the staffer (Will) on reception and explained that I would be leaving a bad review: Because our en-suite shower was tepid, the bathroom mirror light and shaving point did not work, broken toilet seat, no where aside from beds to unpack our vanity bags, no bin and all of the installed reading lights neither wired nor working. The uninterested staffer shrugged their shoulders, said “I don’t care” and advised that I could use a communal shower. After taking a moment, I countered that as the member of staff he should care, we’d booked en-suite expecting the en-suite to be as advertised, and that he could be offering solutions to the raised problems - for example calling a plumber for the tepid shower, calling an electrician for the faulty shaving-mirror/vanity-light, offering a bin, repairing broken toilet seat etc. The staffer’s response was a further shrug and his unhelpful comment of “I don’t like the hostel anyway”. The following morning all of the sockets were faulty in the kitchen meaning no kettle, microwave or toaster availability for breakfast. No staffer, a notice advised to phone a mobile if any problems: I did, explaining the problems. All I was advised is that neither a staffer nor manager would be onsite for at least 20 minutes. I and another guest tried to find circuit boards to check ‘breaker switches’: The other guest found the kitchen one, reset the switch and the kitchen sockets power was restored. Bedding was clean, unpleasant eating area. I doubt I’ll be rebooking this hostel, which is a shame because its setting and location are nice: My advice would be to spend a bit more money and avoid the disappointment of staying in the hostel.

I celebrated my 30th here over the weekend and it’s was absolutely brilliant! The whole set up of the farm and hostel made for a perfect day! We fed the animals, went wine tasting and even had the garden bit next to the hostel to ourselves! We’re were also fortunate enough to have a silent disco in the barn later that evening!! I’d never considered having a party/get together here before but it was amazing and would 100% recommend to anyone looking to organise something similar!! The rooms were also really clean, comfy and spacious and staying in bunk beds made it even more fun!!

Beds was OK and comfy was just surprised at the price was 100 pound for 3 of us I always thought hostels were cheaper tge nxt either stayed at another hotel for 70 for all 3 of us with breakfast don't think be using hostels again worked out over 30 odd pound each

A very warm welcome, clean and comfortable room, good facilities and excellent on-site cafe serving a much better range of breakfast options than a typical Youth Hostel. Would certainly recommend! 😊

Really great place to stay with a car. Marleen said her best English breakfast ever, lovely thick tasty solid farmers bacon and proper sausages whilst we had delicious Eggs Royale and Eggs bendict cooked by the talented Tracey the English ex Hong Konger. The coffee was gorgeous with locally themed latte art - ask for it. Slept well in an ensuite enjoyed the lounge and also peaked into the large conservatory. Next to a lovely animal farm and for the Dads some fine Decanter award winning English ‘Champagne’ from the area called Bluestone. Only missed out on being able to get onto that balcony and enjoying glasses of bubbles whilst sunning ourselves and soaking up the vineyard view and trampolines. I think it was off limits.