Usuario invitado
12 de enero de 2023
My boyfriend surprised me with a get away for my 50th birthday! I have to admit, when we walked through the front door, it was breathtaking. Brock and Chris that greeted us were great. Took us through the hotel, showed us where all the amenities were and showed us to our room, My guy went all out and got the most requested room, Room 2, NOT something he would normally do. We had a beautiful terrace overlooking the river. We had dinner at the restaurant, it was good , a little over priced but with the atmosphere and company , it was worth it. I don't usually write reviews, and I'm not trying to knock the Esmeralda, it is beautiful and the staff are all amazing, except for the owner Kim! The hotel is a non smoking establishment, however, you can smoke on the terrace of your room. Even has a can with sand in it for your cigarette butts. You can also smoke at the hot tub, along at the outdoor wood burning fire. They even sell cigars on the premise for you to purchase and smoke. Perfectly fine , no problem. We left Saturday morning after breakfast to go hiking at Chimney Rock. Left the sign on the door for the maid to make up the room.(why would I have the maid come in if we were smoking in the room?) Come back to the room to shower around 5 and my boyfriend notices a folded letter on the dresser along with other papers we were given at check in. Long and short of it they accused us of smoking in our room, when we DID NOT! We did smoke on our terrace as allowed. When we confronted the owner (Kim) she more less told us we were lying. Before even speaking with us or leaving the letter flat and open to be sure it was seen, withdrew $250.00 off of his card on file. Now we signed to not smoke in the room, if we did, I would understand, taking the money to have the room cleaned. However, once again we DID NOT smoke in the room. Maybe it was on our clothes or followed us in the room when we left in the morning. Either way, to have someone stand there and treat you as though your a bold face liar or some 18 year old on spring break, is ridiculous. Then she told us if the room still smelled of smoke at check out she would charge another $250.00. Had we not seen the note, she would have pulled $500.00 out of his account and we wouldn't of known until we were home. Either way she agreed if it didn't smell of smoke at check out she would return the $250.00. We made a choice to leave Saturday night based on the principal of being called liars and told we did something we DID NOT do! When she came to inspect the room before we left, she said it stilled smelled of smoke but they would air it out. That was a bold face lie. It's nothing but a scam, to collect an additional $250.00 on top of the ridiculous price of the room. I told her thanks for ruining my 50th birthday , which was on Sunday. She could of cared less. I think they need to change their smoking policy and not allow smoking on the property. Even if you smoke at the hot tub and it's on your clothes, th
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