Concorde House Luxury Apartments - Chester

Arrived after a four hour journey to find no key in our apartment, and locked out after trying to contact owner Alex over 30 times. Would not respond to e mails calls messages, after trying for over three hours for him to get in touch we've resulted yo all sleeping in the car my son is disabled and very distressed but unable to book anywhere as everywhere within our price range is fully booked and I paid 117 pound for this stay to not even getting access to arrive and unable to enter the property and staying in the car.. Avoid this place at all costs the owner does not care and read the reviews he's done the same to so many.. Avoid

Not dirty but could definitely be cleaner. One example, under the toaster was a large blob of old melted butter and loads of butter and burned crumbs stuck along the cable which I cleaned. (Cleaner not moving things to clean properly). Also the tables and surfaces had not been sprayed or wiped. I found a clump of food dried onto the coffee table and a sugary cup ring stain. A deep clean would be beneficial throughout. Do include spring-cleaning the vents which are furred up and windows and sills have cobwebs. One of the lamps in the bedroom didn't work and the back was missing off the plug. Hairdryer was missing from the box, not that I needed it but I noticed. Only 2 small toilet rolls were available. The cups were stained and need a good clean and the cupboards and drawers could do with being refreshed. The bed linen /sheet didn't properly fit and kept scrunching up. The mattress had red wine? stain. Perhaps a mattress protector might be a good idea? And perhaps king- sized base sheets might ensure mattress coverage? The heating was up way too high so I just turned it off as adjusting the temp on the thermostat was not as easy as you might think, with a pre-programmed menu which over-rode attempts I made to reduce the heat. In the room/cuboard next to apartment 6 is some kind of machine (boiler? /extractor?) which makes an intermittent loud 'grinding' / 'whirring' sounds every 5 mins through the night. This is directly behind the bedroom wall and was disturbing. I will attempt add a little video to show how close the basement boiler cupboard is to the flat and a sense of the noise which I think my phone may pick up as it's quite loud. This noisy cupboard is directly next to the bedroom wall. It's like sleeping next to a washing machine on a spin cycle that never ends. There was minimum in terms of resources. No soap in the bathroom, just a mini shampoo which looked and smelled exactly like the cheap washing up liquid in the kitchen so I had to buy soap from local shop. Basic handwashing in any bathroom says, provide soap. Overall 5/10. Not impressive. Not terrible. Averagely ok. Better than a one room travelodge, as at least I could open the windows here. But certainly not shiny and clean, and it's never seen 'luxury'. Very little in way of kitchen things. There was a burnt wooden spoon and a few other bits. No cafetière or coffee making gadget available. That's a minimum- surely!? Would I book it again? Erm..... well, if I had no other choice and it was all that was available, at short notice then I might resort to it?! I wouldn't seek it out though. But, honestly, that noisy cupboard machine pumping next door is just grim. No amount of cleaning the flat or adding quality kitchen utensils will ever change that beast bubbling away. I'm sure there are more preferable accommodation options in Chester. I chose this flat as the advert said there was parking. Not true. There is a Carpark around the corner and it's no

When we arrived we were disappointed we had to go out to get some food shopping when we returned we had a good look round fridge freezer was dirty and things left in the freezer that shouldn't be in there to start with, currently and crockery had dried food on the furniture was damaged and stained. The window,s and blinds can not be accessed without standing on a chair ( I have to carry out health and safety assessments in my working life) this is a huge issue, this is because they are basement apartment,s which is not evident in the description going through to the bedroom the bed wasn't very well made just a flat sheet over the mattress not tucked in no mattress protector although the mattress was clean we looked under the bed and found dirty sheets. We decided to shower to go out for dinner, I turned the shower on got ready as I stepped in it was cold I re-adjusted the temperature but to no avail I found the boiler it was switched off I tried to contact the owner to ask if there was a reason for it being off AGAIN!! to no avail I considered if a qualified gas technician had inspected and deemed it unsafe he would have isolated it so I switched it back on and it worked ok . I also don't think the hard floor has not been cleaned because I had to was my feet again and put my shoes on before leaving the bathroom all in all one Star is one too many.