The Bidwell House

We stayed at the Bidwell House for three nights while visiting Lassen Volcanic National Park. We stayed in the Robin's Roost room which was very clean, spacious with a comfortable bed. Eva was a wonderful hostess, making a delicious breakfast each morning and providing great insights into areas to see within and outside the Park. She also has an honor wine and beverage fridge in the porch and chocolate chip cookies and apples available in the main parlor. While Chester is a small town, there are several good restaurants and a wonderful bakery in town. We recommend staying at Bidwell House if you are visiting Lassen.

I’m unclear how or when this property received a 3 star rating as it’s barely a 2. Thank goodness I always travel with disposable slippers as the old carpet was dirty. They hung mosquito netting above the bed that had dead bugs in it. I always check for bed bugs, thankfully none, but the chocolate brown velour blanket had visible accumulation of dust on it. The sheets were old. No soap dish. Furniture was not antique, but more garage sale and in poor condition. No coffee maker, so if you are an early riser and want to enjoy the sunrise on the front porch with a cup of coffee, you are out of luck until 8:30. The windows and doors are not sealed, so bring ear plugs, I did, but not much help against the loud traffic. This is such a darling property. Too bad it has not been maintained and updated. Until recently they haven’t had any competition. Now they do. I’ll take my business to the Timber House Lodge.

I've stayed at Bidwell House a few times over the last 5 years and had a positive experience there in the past. However, they've officially lost a loyal customer (and a regular source of referrals) after the terrible customer service I received from the owner/manager this week. I booked a reservation (via *******) back in September because I wanted to take my family somewhere special to celebrate an early Thanksgiving. We've had a super tough year, so this trip was important to us, and I picked Bidwell House because we wanted to visit Lassen. However, we all ended up with Covid this week, and when I called ******* on Monday and told them my situation, and they called and got the owner/manager of Bidwell House on the phone, she refused to give us a refund - even a partial one. Granted, I should have read the fine print with *******, but I missed it... so, I asked if we could at least change the reservation to another weekend. ANY weekend. Because obviously, we would be there in a heartbeat if we weren't sick. The owner/manager refused again, saying they were closing after next weekend and wouldn't be re-opening in 2023. So, now we are laid up with Covid, out of $500, and I'm shocked by how utterly ungracious and unhelpful this woman has been. They have lost a loyal customer for good at this point, and if the Bidwell House is indeed closing down in 2023, then perhaps it's for the best... until they re-open under new management.