Residence Inn Chesapeake Greenbrier

The gym is tiny. That’s the bad. The staff is awesome! From the management-Shane and Tara. To the front desk-Idris, Shirley,Joseph, Josh and the two other ladies whose names escape me. To housekeeping-Ms T is the best. I could always tell when she cleaned my room because of her attention to detail. To Maintenance-Freddy and I the entire crew were amazing. The breakfast is okay. Thank goodness they got waffle makers. That option saved breakfast. The location is great. The beds are comfy. The rooms are spacious and clean. But really, the staff its what made my stay great! I’m sure that you will enjoy your stay, too.

Overall, was a pretty decent place to stay while on a business trip. Room & bath were clean and smelled fresh. Staff courteous & helpful. Breakfast bar exceeded expectations. Some of the room furniture was on the cusp of being tired but over all beyond satisfactory for a business trip. WiFi worked well. Spent 2 nights here and would stay again.

Bed was worn out and sheets felt dirty. Only furniture in two bedroom was a single bedside table and one lamp. No pictures on the walls. No full size mirror. No soap for sink. No way to stop sink to hold water. No shampoo in shower. Shower curtain filled bathroom floor with water. We asked for a different room but was refused. Booked for two nights left after one night they pocketed the cost of the second night.

The Housekeeping and building engineer are the best features of this hotel; remodeled about a year ago or so the owners kept the same inefficient front desk staff and GM. We stayed a few days until we could get a suite in a different hotel. One of the worst features is the ugly music they play 24hrs in the loby/business center/dining area- it is a Sirrus channel devoted to the yelling type of contemporary black singing and as a black musician I am offended. Worse, they play it loud. Worse the front desk chats it up all the time and We don't want to be forced to hear about their lives. Bring your own food and avoid the Lobby common areas.

Second time staying at this hotel. Weekend breakfast is much better. My AC was not working properly, but was quickly fixed. Not surprising considering the extreme temps this summer. Maintenance came, fixed it promptly and was very friendly. You would have come into my room and thought he was part of the family. LoL. Sorry, I can't remember his name. Tara at the front desk is very warm, caring, and friendly both over the phone and in person. She makes you want to come back. This will be my go to hotel whenever I am in the area.

I came in town for a family funeral. I had not stayed at the Residence Inn in years. The room was was tore up, from the floor up. It had been cleaned but the furniture was old and depleted. The carpets smelled. The heat barely worked (I had to cut it on 92 for it to come on). The cabinets were all scratched up. The refrigerator looked like it had several bullet holes in it. It was quite distressing. The last straw was when there was no hot water. When I complained, Shane indicated that they were aware that there was no hot water, but I, as a guest was never alerted. The cost was $183 a night, and that was a discount. They offered to move me to another room and that room was worst than the last. The couch was lopsided sitting on one leg. More bullet holes in that refrigerator. I was highly disappointed and they became agitated that I was complaining about the dilapidated condition of the rooms. The lobby smelled like ****. They were agitated at me for complaining, but allowed the guest to smoke **** in the outside BBQ area. The entire lobby area reeked of **** and they were fine with that. They eventually compensated my 2 night stay (I was supposed to be there for 7 nights), and I found a wonderful AirBnb for the same price, that actually had nice furniture and hot water. Don't stay here. Save yourself the trouble. They are overpriced and our totally clueless on what good customer service is. Tara was a mess. She was nasty and acted like she thought she worked at a 5 star corporation and not a raggedy dilapidated hotel. Like acting uppity. My nerves were shot. I was sooooo glad to leave that horrible place. All of this drama while trying to bury my sister. I will never stay there or any other residence Inn again. They are a rip off. They are charging customers $200 per night for that mess and if you complain, well then you are the problem.

I’ve done at least 3 reviews on this hotel alone. My stay was immaculate because of Shane the general manager, Tara the front desk manager, and Zalani a front desk agent. They turned my experience around simply off their hospitality, empathy, and kindness. This hotel was remodeling the lobby at the time of my stay but it was no inconvenience because I loved the outside fire pit area anyways. PERFECT hotel for families. The breakfast is still terrible Covid style, definitely not what I expected. But the rooms clean and spacious and housekeeping staff is sweet.

Well kept property with excellent friendly staff. Nice public spaces for evening gathering. Room nice and comfortable… would return. Location close to Norfolk, plenty of local restaurants and shops if needed. Some friends stayed at next-door Aloft, and found this place more quiet and amenable to relaxing.

I am a big fan of Residence Inn’s when traveling with my dog. This property is not my favorite. Parking is always tight and the rooms are run down. The rooms are starting to feel grubby with perma stained furniture and carpets, shower rods perpetually bent, hot smelly hallways and mediocre AC in the rooms. You walk in and everything feels like it needs a good wipe down and the towels and linens smell like fried food.