Usuario invitado
5 de agosto de 2023
Would give a zero if possible, since we didn’t get to stay. Our room was booked through **********, but when we arrived they said we didn’t have a reservation. We called the Cherokee Inn at 2:28pm directly to verify the reservation. A woman confirmed that yes, they did see our reservation. We arrived at around 6:20 and were told by a man at the checkin that they did not have our reservation and were fully booked for the night. Leaving us without a room that was already paid for. He claimed that he didn’t know who we could have talked to because there are two women that it could possibly be and that it would be impossible to contact them. He did not even try to help. So basically they sold our room, even after confirming the booking with us. Avoid this place if you can. Their staff behave as sketchy as the place looks.
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