Hôtel-Restaurant La Régence

The room was clean and the staff were very welcoming. A very good bed and the food in the restaurant was excellent. Good coffee and some of the staff spoke good english which is helpful but not always so important. There is public parking behind the hotel which is chargeable from 9am.

We booked this hotel as it looked nice in the photos and the location was convenient for the ferry. The booking said we would have a courtyard view. A harbour view would have been better but it didn’t matter as it was only for one night. Well! The so called courtyard was in fact the passage way to an annex where the room was situated. We weren’t even in the main building. To get to the room we had to cross an active building site. The ground was rough and uneven. Had we been elderly we could have easily fallen and injured ourselves. The room itself was very drab and dated other than the bathroom which was fairly modern. The so called courtyard view looked out onto a pile of bikes. The other window looked out onto the building site. Wi-Fi was supposed to be available in all rooms but it wasn’t in ours. There was this weird porthole in the wall and around 3:30 in the morning I was woken by a security light shining through it. When we arrived we entered through the front so didn’t know about the room issues until after we had paid. By then it was too late. On returning home I messaged the hotel to express my concerns and dissatisfaction. I felt we had been misled by the booking and some compensation was appropriate. They flatly refused. I will never stay there again and recommend anyone considering it be very wary.

Accueil déplorable, sens du service inexistant. Le client comprend vite qu'il n'est qu'un porte monnaie pour les gérants de cet etablissement. Dommage car bon emplacement , au centre de la ville, et grand parking juste à l'arrière du batiment si voiture à garer