Power Stone Hotel (Chengdu Kuanzhai Alley)

The service in this hotel is seriously exceptional. I would confidently says this is the best service I ever experience in all my hotel stays even to reknown 5 stars hotel. It makes me feel super homely and welcome whenever I enter the premise. I would first like to sincerely thanks every single staff that I have met during my stay, and I seriously meant everyone from the front desk especially 小灵 and 小岚, other ground staff which i didn't manage to get their name, the manager (I assume she is higher ranking as she is wearing a black suit, but i didnt get her name), restaurant staff, night staff and housekeeping. 谢谢. Some example of the excellent service I experienced:- 1. When we first arrived, this is actually our last hotel in Chengdu before our 12 days holiday ends, which means we actually have a lot of bags and heavy luggages. When our car drove in, the staff immediately came and assist us with unloading our luggages to the lobby. This is a first to us compared to all the hotel we have stays in the past few days. That was seriously a good start giving me a full confidence to the stay. 2. Check in was super smooth and explanation was good. Even inform me regarding the wechat service if I ever have any queries, I can reach them there (reply was super duper fast and action was promptly taken too during my queries 🙏). 3. The ground staff even helps us with the luggage right after check in and show us around the hotel while showing us the way to our room after I feel a little loss asking which direction should I go for the room. 4. Housekeeping was good too. Room is super duper clean and everything was in place! even help me place a temporary curtain cover when I mention about the privacy of a small window, asking if it is able to be covered and she immediately came over and solve it for me. 5. One night when I came back quite late which I decided to take a cab. When I came out from the cab with a huge bag, a senior male staff who was holding a water hose cleaning the surrounding floor saw me. He immediately stop the water and came over rushing offring to help me. I was seriously touched by this action too. Thank you. 6. Checking out was the same too. All their services are really consistent with all their staff. There is just so many more to mentioned but I will leave it at that. As for the room, it is super duper comfy too and exactly as mentioned! I had a super good rest after all the past days exploring and I feel recharge. The bed is comfy, aircon is very cold, shower pressure is really strong and the toilet has smart control + bidet. This makes the Malaysian in me super happy. The room is smart control too, meaning you can voice command to control the curtain and lighting or even the air conditioning. Breakfast was good too. Variety may not be as many as my other hotel but the taste is good. And the afternoon snack is a good touch too that I am thankful. Free self service laundry room is provided as well for those who needs to wash clothes and has dryer too. Detergent is provided 💕. Location wise is good too. Surrounded by food just right across the street and a train station just 5 mins walk away. There maybe some short fall like the lack of dry storage in the shower area as the design is dry wet type of bathroom but I think this is a small matter and the service makes up for everything. I highly recommend it to others and will be back to stay in the future if i ever come to chengdu. 100% my first choice now.

I had a wonderful experience at this hotel! I accidentally left my international converter in my room, but when I called the front desk, I was assisted by 小灵 and 小岚. They were incredibly efficient and helpful, going above and beyond to arrange the delivery of my converter to my current hotel. I really appreciated their prompt and thoughtful service.

It is a smart hotel. Room is spacious and as described. Good location. 500m fro Shu Feng Ya Yun opera house. The only complaint is the smoke smell on the pillows and in the room. I wish guests are respectful to others for not smoking in the room.