kbL2600GU
7 de abril de 2025
We visited for a special Mother’s Day meal, but unfortunately, the food was not up to an acceptable standard. The lamb was extremely fatty, and both the potatoes and vegetables were barely cooked. Our waitress did check in on us during the meal, but as it was a gift from my children, I didn’t feel comfortable raising the issue at the time. When I did eventually mention it, the only response passed on from the kitchen was a simple “sorry” – no effort to rectify the situation or offer anything further. I later submitted a written complaint, only to be told that I should have said something during the meal. I replied to explain the circumstances, but never received a follow-up or any form of acknowledgment after that. Very disappointed by both the meal and the lack of customer care. I had hoped for a more thoughtful experience, especially on such a meaningful occasion.
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