Chelmsford City Centre

Very nice place and the customer was very helpful, everyone was good

I stayed here in March, I previously reviewed this place but I believe it's had a refresh, it's made no difference. I stayed in a Plus room which wasn't cheap even with no breakfast. In short it's really not great. The auto check in machines don't work so there was sizeable queue at check in. The room is not clean, it clearly isn't cleaned properly and was looking tatty. There is dust and I guess human skin under the bed and down the side of the fridge was disgusting. There were stains on the carpet and mould in the bathroom. Repairs had been bodged and the door stop was hanging off. I emailed a complaint, got an automatic reply stating I would hear within 5 days .....and of course heard nothing. Tells you all you need to know about their attitude to customers.

4 gripes about this hotel. First, the loo seat had not been cleaned properly. Secondly, the mugs supplied for tea had been wiped with a very dirty cloth and had to be washed before we could use them. Thirdly, only one bath towel supplied and the member of staff at reception gave off the impression that it was inconvenient to fetch another towel but the most gross and disgusting gripe was we discovered fresh human bodily fluids on the mattress protector from a previous guest. This was most disturbing and we were reluctant to actual sleep on this mattress.