Bridgewood Manor Hotel & Spa

I had a long day and really needed something to eat. But there was a function and a packed bar. I stood for 10 minutes to get served and then gave up and went out to local shop to get a sandwich which I ate in the room.

Room quite worn out but clean bathroom.

Don’t stay here.

Friendly staff and lovely food

This was a last minute booking and I was pleasantly surprised, I was able to charge my car…, for free, no parking charge either. The receptionist was welcoming and bar staff were friendly. Hotel room was perfect and beds super comfy!

Very hot…….poor ventilation…….furniture very run down.

We stayed here for 2 nights this past weekend. The staff were very polite, attentive and accommodating. When booking, the events co-ordinator and the reception supervisor were fantastic. They made every effort to listen to our needs and put us in the right room for our party size. We also needed to bring our dog last minute and were thrilled to know the hotel is Dog friendly. The event we were there for was a wedding and again staff were extremely nice and worked very hard. We stayed in a Suite, 2 adults, 2 teens and 2 children. It worked really well and the kids were super happy as there was Free WiFi throughout. The room, towels and linings were very clean, and the complimentary mini bar came in handy for storing extra bits. I am gluten free and my daughter is coeliac and dairy free so I was over the moon to find a selection of breakfast items we could both have. The gluten free bread was separate in the kitchen and it was toasted in a separate toaster to the main dining room one. One member of the team even remembered us from the first morning and asked us if we would like GF toast made as we walked into room. If the owners invested in air conditioning units for the 2 weeks a year us bits have a heatwave, then I would be giving 5 stars. Thank you for a wonderful stay.

Stayed for a 2 night baby moon. The hotel is nice, the room was not the most comfortable to spend much time in, but was generally clean and tidy. The rooms really could do with a refresh and some new furniture. My biggest peeve was the lack of plugs. None by either side of the bed, none by the desk (unless you unplugged the TV). The only others were on the floor by the door and window, which felt like they were put there for cleaners. These were ok to charge phones etc over night but where on earth are you meant to plug the kettle in?! The kettle was in the unit under the TV, on a huge plate, with a pretty short cable. So the only way to use it was remove it from the shelf, and either plug it in on the floor or unplug the TV and balance it on the side. Not really what I was expecting to do first thing in the morning, I don’t think I’ve ever stayed in a hotel before where the kettle wasn’t ready plugged in ready to use!!! We had plans to spend a bit of time in the spa (hadn’t booked any treatments) but luckily we had other plans for the weekend too, as you couldn’t spend more than a couple of hours in there. The pool was small, not really suitable for swimming, and there was only 6 beds (and 3 egg chairs) so on a busier day you probably wouldn’t actually be able to sit down. All of the beds need replacing as the bits that put the back at different heights are all bent and look quite unsafe to lay on. The restaurant was nice, but limited choices on the food, so wouldn’t want to eat more than one night there. The bar was comfortable, the seats there were better than the ones in the room. It was a nice weekend, which fortunately didn’t cost too much, and allowed us to get to some nice places quite easily. Rochester, Whitstable, Ashford Outlet Centre were all within a 40 minute drive.

Every member of staff at this hotel are what made our stay very enjoyable. Reception, spa, bar, restaurant, chef and housekeeping all deserve a mention. The only downfall was the spa treatments, but that is because we had a 5 o’clock treatment (last one of day) and the therapists were very very tired. They had definitely done too many massages that day. Lovely girls just out of college but worked too much. Spa management needs to look at this! We will definitely return.