Kristen W
16 de septiembre de 2024
We booked a 4 nights stay. The staff is friendly, but the hotel is old and has a dampness to it. On our third night there, we returned to the room, flipped on the lights, and saw cockroaches scatter. We immediately went downstairs and spoke with the employee at the front desk. He was kind but needed us to speak with a manager the following day regarding a refund, as it was 10pm and there was no manager on site. The manager called us the following day and told us that we wouldn’t need to pay for the previous night, but would be charged a $100 late checkout fee. When I stated that we hadn’t checked out late because we simply felt like leaving, but because of roaches, she offered us a gift card with our remaining balance so we could return another time. I declined that. Following a conversation with her supervisor, we were offered a refund for the two nights, leaving us only to pay for the first two nights.
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