GreenTree Hotel & Extended Stay I-10 Fwy Houston, Channelview, Baytown

Stayed here before and the hotel has some minor renovations since but nothing drastic. The tv is one of the larger ones I’ve seen for a hotel room. The staff was polite and the breakfast was ok. For the price the room is not bad.

My truck was stolen out of the parking lot. Video surveillance was poor. Felt very unsafe. People outside smoking ****. Poor lighting. Has a shack out front that says security but no security on premises. Find a better hotel. definitely never recommend anyone to stay at this location.

The booking process was the most pleasant. Arrived at the hotel to a rude reception - it was late, I just wanted the key with quickness, which did happen. Get to the room and on the surface, looked ok. Very musty odor, I think it was a smoking room which is okay - we smoke. Sit down on the bed to find a blood stain. ***** the bed, take it to the reception - girl at the desk literally holds her hands out to the side....like.....GROSS!...and tells us housekeeping is gone for the evening and she has no access to clean sheets - offered no real remedy. So off to Walmart we go to buy sheets. Get back, clean/new sheets in place. We sit back down. I look over and there is a "bug" crawling across the headboard. I was done. Go back to reception, different girl, very sweet, tells us she will be happy to give us another room in a diff area of the hotel, since we didnt actually "stay" in the 1st room, no extra charge - okay that's fine. 2nd room was better, still put OUR sheets on the bed. We orig booked 2 nights but the next morning we checked out and told Miss Rude at the desk that we were leaving and would not be staying another night. NOW my $40 a night room has become a $129.00 charge to my credit card. I called today and was told that because the booking was for 2 nights it was MY fault that we did not fulfil OUR obligation! She then tells me..."wait, you were here for 2 nights" I explained that I was in a different city all together the next night and stayed at a diff hotel and can prove it! Then Im told I would have to call back on Monday and speak to a Manager or I could call Choice "but she would tell them the same thing she told me" and hung up on me. Also, apparently the hotel bar is the place to be on a Friday night and if you like the smell of weed--run on down there! If I could give a -5 review, I would!