Mirabile Luxury Suites

Don't let the name fool you, this place is the opposite of luxury. While things are pretty both the service and cleanliness was extremely lacking. A listing of issues we experienced in only a 3 day stay: 1. We arrived around 8pm. Checkin is only open until 6:30 pm. We determined that we would be arriving after hours by email before hand, so then they just left us the door code and had us lug our bags up 2 flights of stairs alone. Not terrible, but don't expect any help, restaurant recommendations, etc. 2. We communicated via email before that we needed parking, and we specifically chose this place due to its "cooperation parking". They emailed us the information, stating that the parking was 24 hour and then would leave the card for us for Saturday night. Card was indeed left and we found the lot (~5 min drive away, so not close). Turns out the parking is closed Sat midnight until Monday morning, so we could not access our car on Sunday and our plans were ruined. They did have the hours in another part of a long email, but it was contradicted by the 24 hour statement and also "leaving the card for us for Saturday night". I assumed this meant it wasn't staffed Sunday but you could still use the card. Obviously this could have been avoided by meeting us to check in. 3. Black mold in our shower (see pic 1). I told them and they said they didn't have any other rooms, offered no remidiation. 4. Our jetted tub leaked on the floor (see pic 2). We told them and came to look at it and said it needed to be fixed and we shouldn't use it, then the next day pretended it was fine. We couldn't use it and had no discount/recourse.Additionally, it was not a hot tub as advertised. It was empty when we got it and even filling with the hottest water it took so long to fill it was cold by the time it was halfway filled. Also the room does not have a window or true patio-- it is surrounded by walls on all sides only with a small area without a ceiling. 5. "Breakfast" was cold eggs and pastries served in cardboard boxes in our rooms (see pic 3), where we did not have a table to seat two, so had to eat on the bed. 6. Checkout was 11 am. I was lugging bags down the stairs to the street and returned to make a second trip to find I was automatically locked out of my room at 10:45 am-- there explanation was it is an automatic setting in the system, even though they agreed that checkout is 11 am. We stayed in 4 other hotels in Greece and were generally happy with them. We received much better service and breakfast everywhere else. While this place looks pretty (and did basically look like the photos except for the mold), it was definitely not worth the other issues. All of these issues were raised with management multiple times during our stay, to which they generally shrugged.

Ideal place for any trip to Chania. -Perfect central location -Very friendly and helpful staff -Very clean and comfortable Is definitely a place to consider if you plan a trip to Crete. Suitable both for a sightseeing trip but also if you plan a leisure holiday at the beach.

Beautiful luxury suite accommodation, in a perfect location, with impeccable service and attention. From the moment we arrived we knew we'd made the right choice! The rooms were excellent, exactly as shown on their website. The start of any holiday sets the tone for the rest of a trip, we could not have asked for better. The staff and owners were terrific. They were attentive, warm and extremely helpful whether for restaurant reservations, arranging car parking or recommendations for beach bars etc.

First, the one positive thing, Mirabilis is a stylish hotel. Our accommodation was on two floors and I am afraid there was no other positive point. It is based on style to the detriment of comfort and facilities. The bedroom had nowhere to keep anything, the pillows despite requesting soft pillows were so hard it was incredibly uncomfortable. Below the stairs was a hanging rail with underneath a big drawer which was almost impossible to open and nowhere else to keep anything, nowhere to wash a cup et cetera. But that was the least of the problems! The road outside was noisy during the night and when morning came diggers , lorries et cetera started digging the whole road. Obviously that was not the hotel”s fault but having requested a very quiet room and having been assured that it would be the case we decided it would be impossible , to last four days. The owner refused to see our point of view until he said that if we gave him the key he would give us back some of the money if they managed to book it again. Whether he did or not, we got nothing and we were also made to pay one € 1,50 for the tax . Basically, a very expensive, unpleasant experience!!

Gorgeous suites, lovely host, she couldn’t be more helpful 😊 would definitely recommend. Just 3 minute walk to old town, absolutely amazing. Spa bath outside, very spacious room, amazing decor. Ever accessible to everything in Chania. Perfect location.

Mirabile was a great find for us! Great place to stay for couples or small families. Well located, few minutes away from the port with a taxi stand across the street if needed. The rooms look just as good in the pictures as they do in person. Clean, comfortable, great mattress. Staff is very friendly and helpful. We would stay here again if we had the opportunity. If you are not able to walk up and down stairs, then this wouldn’t be a good choice as the lobby and rooms are located up a flight of stairs and there is no elevator.