YANNIAN INTERCITY HOTEL

A very ideal location that near to a Train Station. Making our way around Changsha by subway is also very convenient. Room was very clean, spacious and neat, staff was friendly and helpful in answering our questions. We really enjoy our 1 night stay, we will certainly be back again when we visit Changsha. We

Super new hotel, good facility and clean rooms. Conveniently located only 10 min by foot from the station. We used it to catch our train early in the morning.

**Date:** January 31, 2025 **Time:** 09:15 - 10:15 AM (please refer to CCTV footage) **Location:** 1st Floor Breakfast Area **Room Number:** 1302 This morning, while preparing my coffee at the coffee machine, she accidentally spilled hot coffee on my hand due to a staff member's lack of attention. Instead of offering appropriate assistance, she merely stated, "用水沖沖就好了，我給你拿燙傷膏," which made me feel as though I was the one at fault. Following this incident, no staff members approached to provide help; I was left alone in the washing area for over five minutes, which I find completely unacceptable. I was unable to identify the staff member involved, as she did not provide her name; however, the duty manager at that time was 杨雪. I ultimately had to walk to the service desk to seek assistance, after which 杨雪 came to help. When I inquired about the standard operating procedure (SOP) for handling such situations, she was unable to provide a clear answer, indicating a potential lack of training among the staff. This entire experience was both frustrating and disappointing