Hyatt Regency Changchun

Very nice and clean hotel with great staff who welcomed us warmly, delicious breakfast and perfect views on the tall buildingsfrom our window 😊 the location is also perfect. We will visit definitely again!

My wife and I enjoyed staying in this hotel very much. Room is spacious, modern, clean and nicely equipped. MTR is just at the hotel doorway which makes in town travel extremely convenient. Breakfast food is plentiful. Staff are friendly, polite and forthcoming. Special thanks is given to Erik, the hotel’s room director. Despite his busy schedule, he always spares time to stay in the reception area to meet hotel guests. He is very helpful and resourceful, always stand ready to offer help and even travel advice. We told him our room was a bit hot due to the heated air conditioning and before long, he solved our problem by arranging one of our small windows to open for fresh air. We said we would take high speed train to leave the city at 2:30pm 2 days after and he immediately offered to extend our checkout time to 1pm. He also advised us to take MTR to go to the high speed train station instead of taking a taxi. We took his advice when checked out and the trip really turned out to be more convenient and faster.

It was a pleasant stay for my pals and I at the hotel. The staff were specially helpful. Special thanks goes to Jason who make sure that our needs are catered to - he even went beyond to assist us to order our breakfast using his own handphone in view of our early flight today! The front desk Miya and Ivy were helpful as well! The housekeeper did a good job too, my request for extra bottles of mineral water is met as well, regardless the time of the day. The only con I would say, is the construction works going on - that said, it has to be done so that hotel can cater better services for the Guests. I will visit the hotel again if I visit Changchun again! Thanks!

There are couple of things that I love about this hotel and some things that they can be improve. 1. Hotel is nice, bed is comfy as expected 2 . Very near to the mall, where there are tons of delicious food/ restaurants there 3. There is subway just beside the hotel which is very convenient if you choose to take subway 4. Breakfast is varies from Chinese to western which is great. I usually have omelette, toasted bread, coffee and juices. We had issue with the air purifier, and asked for someone to fix it then seems it couldn’t be fixed, then they keep coming back coz after 5 mins of use it’s broken again. We asked to change to another one, at first they keep saying that no way that it’s broken, but it is broken. Finally they changed, but they wasted our time, we wanted to sleep early instead having them in the room with us. This kind service should be improved. They should just take it away and fixed it somewhere else and not to disturb guests.

Great service at front desk. Special thanks to James and another 2 ladies who attended to me. It is a pity that I did not note down their names. And also a big thank you to the staff on duty at the gym/pool, her name is Ms Jiang, who helped picked up my mobile phone which I have misplaced. She kept it for me until I returned to search for it.

Wonderful hotel, fun artwork, sparkling clean, helpful staff. Highly recommended!

房间非常好，前台Diana非常专业友善，great hotel at premium lotion with very friendly & professional staff. Highly recommend!