Fasthôtel Tours Sud - Chambray Lès Tours

Have stayed here 3 times in the past. The last was 2017. Always with no problem and good memories. Hence, we booked for 2 nights, 2nd/3rd July (2023). Quelle horreur. If I could give no stars, I would. The place is like a slum, inside and out. The state of maintenance outside, and decoration inside, is disgraceful. The entrance to each unit could do with a hose-down. The 1st unit we were allocated was dark, 3 lights not working, smelt bad, felt unclean, a curtain that nobody would want to touch, a spider hanging in a web in one corner. The 2nd unit we were shown seemed very marginally better (although the smell of smoke lingered) so we took it. However, when I started to clean the bench and shelves with my anti bacterial surface wipes (never leave home without them) it was clear than no actual cleaning had taken place for a long time. The only saving grace was that the sheets looked laundered. We did not use the towels. The toilet seat was completely detached and the shower-head had no grip and kept slipping down the rail. The walls were marked. The back of the door had remnants of some stuck on notice that had been mostly ripped off. The morning we left was a damp drizzly one. The trolleys containing new linen and towels were out in the open!!! This hotel has declined drastically and is letting FastHôtel company down, big time. An investigation of its management needs to be carried out. I have sent a similar review to them also.

Nous avons bien reçu à l'accueil après la visite de 3 chambres nous avons finalement posé nos valises hôtel très moyen propreté inexistante dans les parties communes et dans les chambres petit déjeuner très moyen nous n'y reviendrons pas

a notre arrivé dans la chambre désastre manque une ampoule tête de lit.Poussière dans tous les coins de la chambre et toilettes cheveux .Rebord des fenêtres sales ,table de nuit poussiéreuses pas de distributeur de savon dans douche que le socle Sous le lit un vrai nid à poussière seul point positif le gérant est venu constaté et a remplacé l'ampoule et nous a expliqué manque de personnel C'est ma femme qui à fait le ménage avec des lingettes désinfectantes