Usuario invitado
31 de enero de 2023
Let me first express and state that I have traveled extensively, across the United States, since I was a child. I have stayed in literal dumps, with bugs all the way to 4 & 5 star hotels. In ALL these 100's of travels, especially in the poorest of conditions, I have never experienced such a Rude, Condescending, Arrogant, incorrigible and Unprofessional staff, as I did, in the lobby's reception area, of Red Roof Inn, Chambersburg, Pennsylvania. This man should be fired and never allowed to work again in hospitality. He was lounging, in a chair, on his cell phone, in the lobby and appeared as a regular person, instead of the receptionist. He only got up to move towards the check-in area, after I entered. I arrived without booking. Inquired of vacancy. He said that they have but it's on the 2nd floor and they don't have an elevator. His phone rings,and before I could respond, he takes the call. He never said, "Excuse me" or "One moment, please." He just cut me off, as I was about to speak. I waited. Once he finished, I asked if everyone had checked in, or if anyone had cancelled. He didn't bother looking at the registry. He didn't even bother to move behind the desk, but stood at the far corner. I then politely asked, "What kind of business doesn't provide accommodations for all people?" (Let me be clear, I use a powerchair) He asked me what I said and I repeated. His reply was completely unprofessional. He barely allowed me to finish my sentence when he rudely said, "What do you not understand? The first floor is occupied and we do not have an elevator! Do you want me to kick them all out so that you can have a room?" I was completely taken aback and just in shock that a hotel would have such people working for them! So disrespectful and such a condescending thing to say to anyone! I replied, "Of course not! I never once implied that." I said that I just simply asked what kind of business doesn't accommodate for all people. He responded with, "The owners will be here at 9:00pm. You can wait and ask them." The last thing he said was, " Go to Days Inn, if you want elevator." To myself, I thought... yeah thanks that's just what I am looking for to sleep in...an elevator. BUT I didn't say anything even though I wanted to. I pray that the owner sees this. This staff members' remarks and actions were completely unacceptable and unprofessional. He should be fired and the hotel owners should be sued for discrimination! If you are disabled, .. if you have a special need... if you are expecting common courtesy... if you need or desire specific accommodating features or to simply be treated like a human... ***Don't stay here!*** You have been warned.
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