Premier Inn Thurrock East Hotel

Helpful and friendly staff. They spent time to chat with little ones. We love the personalised suprises in the room which we didn’t expect from budget hotel. Room was clean as Premier Inn. Thank you for making our stay more enjoyable! Our children loved it.

Stayed a few times at this hotel. Everything is usually of a good standard and a reasonable price. Unfortunately one of the key parts of a stay is a good nights sleep and on this occasion it fell short it had a very noisy air con unit which kept me awake all night tried switching it down but wouldn't go off. Spoke to reception who apologised not much help as sleep already lost. A minimum should be a good night sleep.

The hotel receptionist, Anika, has been really helpful on my last 2 visits to this hotel for work. She got me a room near to my work colleague, couldn't do enough to help, and made the check in expirence a dream. She is an asset to the hotel and too Premier Inn. She has brilliant customer service skills.

Pay high price nowadays for what was once a budget hotel to then be charged to park your car!!! Absolute disgrace, never known of another hotel where you pay extra to park your car after paying to stay in hotel, won't be going there again. .....

Cobwebs in room. Bed bugs on my children beds. We came back with loads of bedbug bites. Toilet blocked. Carpets very very dirty and very old. Would need deep cleaning. My children left with rashes all over. When my daughter went to complain, she was just given spare bedsheets. Breakfast was not buffet, we did not see what we wanted to eat, we had to order, scrambled eggs were just like water porchcooked eggs, tasteless. Had to pay for packing £7 per night when it should be included on the price. Guests upstairs kept on banging on their floor(our room ceiling) Total waste of money honestly. The customer service and cleaners were very kind and professional.

Hotel itself is everything you expect from a premier inn, no complaints. The Brewers Fayre next door. 1 hour 19 mins from sitting down to getting my cold starter and luke warm main meal delivered to my table together. Even for budget food it was pretty bad. Not worth the meal deal, had to go get a macdonalds to have some warm food.