Holiday Inn Express Jakarta Wahid Hasyim, an IHG Hotel

IHG hotel but won’t credit my points to my IHG account. The insulation of the room is very bad. They put us in a family room with a connect door, the other room has couple with kid and was sooooo noisy!!! Wont stay again here!

Hotel condition - very good Room - average(request for non smoking but give me smoking room at level 2. Corridor really can smell the smoke) Room outside view - very bad(level 2 room window facing concrete wall and you cant see anything other than concrete...what a view!) Location - very good since its nearby to the shopping mall and a lot of place to eat there Facilities - very good(got gym and laundry area the traveler can use) Breakfast package - All the food provided really superb. A lot of choice

Top notch hotel! It’s within walking distance to the airport. It offers a spa, small shop, and restaurant. The staff were really accommodating and helpful! It’s a great place to stay if you don’t want to spend hours in traffic to the airport. My only complaint is that they placed me on the ground floor near an exit door and in the peak of summer there were so many mosquitoes coming into my room. Would recommend they place a mosquito repellent in the rooms closest to the door.

I very seldom write review after staying at a hotel, even though I have travelled over 50 countries. But I must give my feedback of this hotel in Jakarta. 1. Extremely poor service from front desk. When I made the booking, I put a note that I travel alone and wanted a queen sized bed. It turned out they allocated two single beds on first night. Okay for first night, because I arrived at 8pm. For next two days, I requested change to a queen sized room even at 8am after breakfast, they easily told me, hotel fully booked, no availability. Later I found out when chatting with house keeper when I checked out, very floor has equal number of twin bed and one queen sized bed. Finding another room is not a big issue. The easiest reply from front desk is "sorry no available" because more work for them to do it. 3. The slippers in the room is reused. No new slippers available. 4. I respect every religion practice. It is ok for me as early person to wake up at 5am. One side of the hotel is facing the prayer hall which starts the prayer at 5am with loud speaker. Hotel can give ear plugs (soft cotton), but you need better equipped if you want to sleep till like 7am. So take into consideration when make booking.

Never want to stay again so bad service long waiting time for issueing the room . Very bad experience and impolite service

First of all, the dining/breakfast area do not have enough seating. It’s annoying when I have to wait for table for breakfast. Second of all, the rooms are not soundproof. You can literally hear baby crying,someone in the shower and very loud noise for the other room. Well again, with the price that i pay, couldn’t complain more but wouldn’t stay here in future. I’d rather pay a bit more for better place.

Service is good. But cleanliness is very disappointing

Good, check in and out are fast, friendly staff. But boring breakfast everyday no meat at all. Big room like it but very near to mosque it’s very noisy