Pullman Jakarta Indonesia Thamrin CBD

Location of this hotel is good. But the room is kind of outdated. Doesn’t have any USB PORT for charging of mobile devices at all in the room. Also, the water pressure coming out from the shower head is not strong even when I select the option of shower head only and the water coming out from the tap for the bathtub is off.

Regret HK$1k+ at such quality in Indonesia is really disappointing We have better bigger n newer rooms at this price in Hong Kong Very aged appliances and furniture Moreover the room forgot to prepare shampoo and show gel etc. called and waited for hour no respond

The hotel location was great as it was close to Plaza Indonesia and Grand Mall all within walking distance. But acesssibility to the hotel was a bit confusing as there multiple entrances, some of which were closed. The Grab drivers had trouble accessing the hotel. While the hotel amenities were great, the room was a bit too small for my liking and it looked slightly dated. There was no charging USB port and the bathroom was also tiny.

Small room too small for a five stars hotel Facility a bit old, price not cheap Will not recommend

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality

Facing pool side rooms ok and quiet. Wide selections for breakfast too.