Hotel Gold Souk - Karol Bagh

This hotel is really bad! Had a very bad experience with the lack of customer-centric staff at this hotel. To start of with, this hotel is 2* at most if not lower. When I had arrived, the receptionist told me I did not have a booking despite booking and receiving my booking confirmation from Trip well in advance of my trip (weeks before). Then after going back and forth and providing my details, suddenly my booking had appear on another website (MakeMyTrip) of which they said they dont usually check it so they are unaware of my booking (clearly not my fault). Then I had to waitttttttttt for them to prepare my room of which they gave me a suite but kept mentioning it wont be for long as they are preparing. Half hour became an hour became an hour in the half waiting. In the "waiting suite room", no towels were provided for us to shower, WIFI password was never shared once and was super protected like it had connectivity to the Government offices and the underqualified staff forced me to pass my phone to him to enter the password. Then the biggest draw of them all, HOT water is not available via shower/from the top. Its a freaking bucket/pail from another tap for it which that too I had to keep calling the reception to get it "activated". The underqualified staff had the odds to tell me all hotels in India is such which is utter ridiculous. All in all, I am sharing my experience with potential guests as I am a foreigner who did indept research before flying over to India and staying here and the summary would be, their reviews seem extremely scammish and they are not great at anything. Location is in an alley where your car may not be able to stop for long. Be prepared for honks all day and night if you stay here. Ajmal Khan road for shopping is about 18-20 mins walk which is OK. Breakfast was very very poor. It basically had nothing worth shouting or mentioning bout. Karol Bagh has plenty of hotels, plenty are good but this is not. Dont make the mistake I did.

Room & bathroom are clean. Ac working in good condition. Staff behavior is also nice. Recommend you for family or couple stay. Plus point of this hotel is - its location.

The manager was very rude. He did not allow us to check in even after providing him with the original id cards.