Osten Art Hotel

Room itself and the staff were excellent. But the lack of communication was a major issue

This property was wonderful from check-in to check-out. The lovely Sandra at the front desk was very friendly and warm and gave me the tour of the room and also recommended some restaurants and tourist routes for me to take. The location is just west of the Macedonian Square, so that made seeing all the sights very convenient. The bed was large and comfortable, and the air-con was strong and made the heat of Skopje infinitely more bearable. The bathroom was clean and well-maintained as well. Overall the service and the room were both excellent and I can recommend this hotel to anyone looking to stay in Skopke!

事前情報にフロントレスのホテル有ることが示されていません！失礼な話ですよ！他のゲストが出て来るのを待ち、PINコードを教えて貰いましたが！今度は部屋が判らず表示の電話番号に連絡し、追ってメールにて返信貰う事を了解しましたが連絡無し⁉️再度電話して10分後に呼び出し、やっと入室！一時間以上ロス‼️

Konum iyi , giriş kötü...

We booked 9 rooms with included breakfast for our guests. The hotel doesn't have the amenities to do the breakfast in house, so it's handled in a nearby restaurant. The guests arrived, and the night before the breakfast, we were told that they had a limit for ordering to 5 eur, but we paid 10 eur for the breakfast. The owner was not informed about the agreed price, and then proceeded to tell me that the limit still applies, but till 10 eur. If that was the case, I would have organized the breakfast myself for the guests. It turns out that he just wants to make a profit on the breakfast too. There was no one at the reception, only during check in for which the time was communicated before. Sometimes the check in was handled by the cleaning staff too. Because of this, the guests had no one to ask for breakfast directions, or even toiletries. Sometimes, there were told misleading info, like that they did not have breakfast included with the stay. At one time, I was instructed by the owner to tell my guests to go into the supply cabinet to take what they need for their room! The breakfast venue changed for Sunday (because the regular breakfast place was closed), and different restaurant was selected with only one breakfast option. This was not communicated before. I called the restaurant, and was told that the owner requested only one option, if it was up to the restaurant, they were prepared to offer the whole menu. There was a smell on the whole second floor, and one of the guests complained that it was particularly strong in his room, and that the shower drainage did not work properly, and the owner negated that they had a problem. All in all, the owner is really unprofessional, dishonest, they change the terms after agreement and payment, and are not willing to do anything about it afterwards.