Viktoriia P
4 de julio de 2024
THE MANAGER IS VERY VERY RUDE! OUR HOLIDAY BEGAN WITH ARGUMENTS … FIRST WE WERE INFORMED THAT THEY DID NOT SEE OUR RESERVATION (THIS WAS AFTER THEY HANDED US THE BRACELETS). WE WAITED UNTIL 2 P.M. TO BE ACCOMMODATED. WE WERE PLACED IN A ROOM WITHOUT ANY WINDOWS OR A BALCONY, IT HAD A TERRIBLE SEWER SMELL.. WHEN WE ASKED TO BE MOVED INTO A ROOM THATS SUITABLE FOR LIVING THEY SAID THAT WE RESERVED THE ROOM THAT WAS GIVEN TO US, WHICH IS NOT TRUE. THEY TOLD US TO CONTACT OUR OPERATOR AND THAT THE CHIEF MANAGER WILL COME IN TOMORROW AND TALK TO THEM.. AND HERE IS THE MOST INTERESTING PART… THE MANAGER DIDNT EVEN WANT TO LISTEN, HE CONSTANTLY INTERRUPTED AND RAISED HIS VOICE, THEN WENT TO HIDE INTO THE STAFF ROOM AND DIDN'T LEAVE.. AFTER CONTACTING THE TOUR OPERATOR, THEY MOVED US .. IT TOOK 2 DAYS .. IT'S JUST HORRIBLE
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