Usuario invitado
4 de febrero de 2025
I’ll start with the positives.
The pool is impressive and very clean. Not too many sun loungers around but it meant poolside wasn’t cluttered and for the number of people sunbathing, it seemed the perfect number.
The room was large, clean and with very comfortable beds.
The roof deck 360 bar did amazing cocktails.
The negatives.
Service on arrival was poor. The reception staff checked me in with minimal verbal interchange then directed me to sit down in the lobby, without giving any explanation. 15 minutes later I asked why only to be informed that my room hadn’t finished being serviced. Not a problem but I was never told that and if informed, I would have happily sat next to the pool.
Ironically I then got to my room to find that there were no towels. After waiting 30 minutes to get into my room because it hadn’t been cleaned, I felt this was a little on the nose. When I went to see if the cleaners were still next door they had gone but a supervisor was there, asking him about the towels he said some would be delivered later in the afternoon.
Explaining this to front staff didn’t seem to do any good as again, the reception wasn’t receptive (pun intended) nor willing to help or apologise.
I won’t stay there again and fortunately was only there for one night.
Traducir