Citi Park Hotel Cebu powered by Cocotel

The location of the hotel is convenient, and a few members of the staff were courteous. However, my overall experience was disappointing. Guests staying on the lower floors should be aware that outside noise, including conversations from the street, can be clearly heard inside the room. Unfortunately, requesting a room change due to this issue comes with an extra charge. Additionally, the shower head was unclean and showed signs of poor maintenance. The pillows provided were noticeably old and stained, which was quite unpleasant. In my friend’s room, the air conditioning unit was not functioning properly. Although we requested extra fans to help with the heat, only one was made available. Overall, the quality of the facilities and the level of service do not justify the high price.

The hotel is a bit of dilapidated but still nice needs some renovation done.

This is not my first time staying at this hotel, and overall, the location and price are acceptable. However, there’s an issue that has become increasingly frustrating, and I hope something can be done about it in the future. During my first stay, I noticed the hotel advertised a mini refrigerator in the room, which was a nice feature. Unfortunately, I found there was no mini refrigerator in the room when I arrived. I didn't make a fuss about it, assuming it was an oversight or perhaps not included in the room type I had booked. On my second visit, I specifically asked the front desk at check-in whether the room had a mini refrigerator, to which they assured me, "Yes, sir," it was equipped with one. I was pleased to hear this, expecting a positive change. When I entered my room, I found the mini refrigerator and noticed that it was running—at least the indicator light was on. I placed one of the complimentary water bottles inside, thinking I might want something cold later. However, in the middle of the night, when I woke up, I checked the water to see if it had cooled down after several hours. To my disappointment, although the mini refrigerator was on and the indicator light was lit, I didn’t hear the usual compressor sound that signals it was actually cooling. I even checked the temperature settings, which were set to the maximum, confirming my suspicion that the refrigerator wasn’t functioning properly. It seemed to be there for show, rather than providing the service that was advertised. When I checked out, I made sure to inform the front desk about my experience, both during this stay and the previous one. Moving forward, I’ll be more proactive in asking for assistance from the front desk if the mini refrigerator continues to be a problem. If this equipment isn’t functioning, it might be better not to advertise it as a feature at all, so guests aren’t misled into thinking they’re receiving something they’re not.