Castle Hill Resort and Spa

I am writing this review in regard to the spa. We have been going to both the restaurant and the spa for many years, as I live locally. The restaurant staff are wonderful, and we always go there on special occasions. As for the spa, my last visit which was a gift was a disappointment and will never go back. The spa appointments itself were fine, I was happy. Being lied to however is never okay in my book. As I said I have previously used the spa over a decade or more. I recently experienced a bad fall and also have some joint issues, so I was looking forward to the massage and facial. I was told there was no bathroom on the second floor where spa appointments are held. There absolutely is a bathroom as I have used it in the past. So, for two different staff to claim there was no bathroom as I asked not once but twice and make me walk back down a good amount of stairs and go across past the reception desk to enter back into locker room was frustrating. I tipped well regardless despite this and was happy with my appointments but for that one reason I will never return. I told receptionist I don't like being lied to. From what I gather there was a previous" issue" with a guest using the bathroom, so now it's ONLY for staff. I think that's a poor decision, these guests who are paying good money for these spa treatments to be treated that way. And if I wasn't trying to relax and enjoy my appointments, I would have been more confrontational since I saw actually the bathroom that still exists right at the end of the hallway, that I have previously had used in past. It seems like townie mentality and not the Aveda experience that you offer. No thank you......

I planned a beautiful birthday trip to castle hill resort and spa and i cant say enough about this property, the staff was amazing, the food was incredible, the suite was great...everything was perfect. very romantic for couples and to turn off the go go go vibe and just relax and be!!!! i have to be honest the comments do scary you because they are not good... but i really believe it is your crazy expectations that make it not good. me and my husband had the time of our lives.... Ms. Kelly who has work there for 17 years at the restaurant was very nice and funny.. thank you to everybody at castle hill resort and spa we love yall Aaron Ash Gomes And My husband Arthur... we will be back soon

We arrived here in the late afternoon on a Monday. The property is about 3.5 miles southwest of the town of Ludlow on Hwy 103. You pull in at a motel that fronts the highway - the sign reads "The Pointe at Castle Hill". Regardless of which property you stay at, you check in there. Afterwards, you proceed up the hill to the inn. You park either just in front of the building or, if the spaces are full, there is a bit more space to the side of another building close by (probably their spa). We never heard any traffic noise during our entire stay. The building itself is about 120 years old, built by a former Vermont governor from this area. It still has the feel of a mansion, with lots of dark wood finishes inside. They have a small desk in the large foyer when you enter who can assist as needed. There is also a lounge with couches and chairs (for reading, mostly). The restaurant is also located on this level. The wide staircase to the upper floors is to the left off the foyer. The 2nd floor had at least 9 rooms. Down the hallway there was another smaller staircase up to the 3rd level, which I think had fewer rooms (I did not go up there). Our room was nice, with a queen sized 4-poster bed (you might enquire if they have a room with a king-sized bed). There was plenty of additional floor space, with a small table and chairs near the front windows. There are a number of relatively subtle upgrade touches like the phone line and water pipes for the adjoining bathrooms. A few things we noted about our room: * It had limited electrical outlets, which was addressed via power strips for each of the main plugs. * There is no central air conditioning, which is probably fine for this latitude (barring some heat wave). You can open the windows for a breeze, as needed. * The heating is central and is not turned on until some point in the season when it turns sufficiently cold. They do offer a space heater in the room (if needed), there is a fireplace (we didn't use ours), and the comforter was quite warm. * The amount of counter and table space available was limited (due to the small antique table). This wasn't a huge issue, but you have to be mindful of where to leave things like a wallet, glasses, phone, etc. You can book a massage at the spa, but we did not make use of that service. The hotel's fine dining restaurant is a great option for a special occasion meal. You should book this in advance (I'm not what is a safe time - at least a month or two, I'd guess). On the night we ate there, we had a formal oval dining room for the home to ourselves for half of our meal, as the larger dining room across the hall was full from a tour bus. The food was very good! They also apparently serve a modest breakfast here in the mornings starting at 8 a.m., but we were trying to get an early start each day and ended up getting breakfast in Ludlow instead. Given the somewhat isolated location, your dining options outside the hotel are a bit limited. T