Veronza Clubresidence

We are just back from a family ski week having stayed at the Veronza Hotel just outside Cavalese. The hotel is set in a very pretty location up the mountain and the rooms are clean, serviced daily and reception staff helpful. We were located on the rear of the building overlooking the car park. The local ski bus picks up at the hotel, is free and gets you to the gondola but beware the last bus back to the hotel is 5:30. It’s then €30 for a short taxi trip from Cavalese. So no going in to town in the evening for a drink or meal. We tried the sauna and spa area several times, but the pool is very full with children and many enter the sauna and spa areas despite it being adults only. The hotel is very much geared towards families with children and be warned there are a lot! The Pizza restaurant opposite the reception is disgraceful and by far the worst experience of the week. The elderly gentleman manger was very rude and obnoxious, and a poor attitude. His customer service was non-existent. The food is expensive and highly overrated and we heard several guest complaining that they tried to order pizzas for the kids as they didn’t like the main restaurant offerings only to be told it would be at least an hour. The food in the main restraint is buffet style and ok, but we struggled with the limited selection for some of our group. The ski and boot room is an empty shop unit adjacent the hotel but is NOT heated. Not the best experience and NOT RECOMMENDED.

Pros: - Great location with a beautiful view from one side of the hotel. - Delicious food with excellent quality and variety (breakfast and dinner), including awesome pastas and free juice to squeeze. -Good cleaning service. Cons: - Very small rooms, with the apartment for 4 featuring a bunk bed awkwardly placed next to the entrance door where a wardrobe would typically be. - Rude lifeguard yelling at guests instead of addressing them politely. - A dead mouse was found in the pool where children were swimming, and no cleaning was done after the incident. - No Wi-Fi in the rooms. - Unpleasant and unhelpful reception staff: -- Refused a room change or upgrade without explanation. -- Denied a second key for a family room of four, citing uncertainty about key availability. -- Unable to accommodate a breakfast package for an early departure, claiming the deadline was the previous evening, despite no prior communication. -- Lack of heating tools in the ski storage, forcing guests to take boots to their rooms to dry and heat them in the bathroom.

A well located hotel, near to the ski centre. The rooms are cozy and warm, the food tasty and vary. All the staff is friendly and helpful, very professional. I have also had a massage in the wellness centre and Alessia was super ! Overall, I have had a perfect stay and I would recommend it!

1.On the first day we were told to have dinner upstairs and not in the main restaurant. This makes you walk through the stairs to get proper food (the food upstairs is served in the food warmers while downstairs the cook makes in for you fresh) or wait until the waiter brings from downstairs. We paid the same price as other people and did not get the same offer. When I went to the reception and asked for explanation, no one has seen a problem and the staff was unpleasent. I had to call the organiser of my trip and only then the following they we could sit downstairs. The reason behind it is that the hotel accepted too many guests 2. On the last night, the Italian guests were extremely loud and my kids couldn't sleep. The Italians left their children unattended and had fun upstairs while their kids were running and shouting in the corridor as well as knocking on our door. 3. The staff at the reception is unpleasant when you come with an issue, some waiters look like is was a punishment for them to work there 4. The swimming pool in extremely crowded 5. The queues for the pancakes during the breakfast are horrible and all the children want those pancakes. It's strange that taking into account the number of children in this hotel, the staff hasn't done anything with his yet.

We recently stayed at Hotel Veronza in Cavalese for our winter vacation, and it was a remarkable experience. The hotel's prime location offers a stunning view of the Dolomites and ample parking space, making our stay convenient and stress-free. The Skibus service to Cermis and Pompeago slopes is a great perk for ski enthusiasts. Hotel Veronza boasts an on-site ski rental, a pool, and a sauna with a mountain view. Relaxing on the terrace with a coffee while listening to DJ Ricardo Morra was a highlight. However, the standout feature was the children's club. The staff there were incredibly dedicated, engaging the kids with magic tricks, juggling lessons, dominoes, and building block castle activities and baby dances. Their commitment and warmth made a huge impact on our stay. Our daughter loved the hotel's small farm animals, adding to the charm of our visit. We can't wait to return to Hotel Veronza next year!