Embassy Suites by Hilton Tucson Paloma Village

By far our best hotel experience in a long while. We travel a lot to California, Phoenix and Tucson and we haven’t enjoyed our stay until now. We enjoyed our staycation for my birthday weekend. The cooked to order breakfast was fantastic. The room was spacious and clean. Very large shower was fully stocked with all the toiletries needed. The pool was plenty big to accommodate the crowd and was surprisingly clean. All the hotel staff we encountered were friendly and welcoming. I highly recommend this location over any hotel Tucson! We will definitely be back.

Staff were pleasant but the room smelled of sewer gas for two days and it seemed like there was just nothing they planned to do about it. Each time I asked nothing could be done so I just had to hold my breath. It was nauseating. The sheets had a large black stain on them, the bedroom lights would randomly turn on during the night (guessing the remotes from other rooms affected them) and you wouldn't want to walk barefoot on the floors.

My husband and I were here for only an overnight stay and boy was I glad it was a quick trip here. The toilet didn't work and when I went and told the desk clerk, she sent for a maintenance person who came and threw a couple buckets of water through the toilet and it still didn't work right, which is hugely embarrassing!!! The cold water faucet was completely frozen so when I would try and wash my hands all I would get is hot water. And it never felt good. I felt like I was staying in the basement and was forgotten. When checking out the next morning, I again told the desk clerk about my stay and all she did was shrug it off and say "I'm sorry." From the look on her face, it was obvious she didn't care. It was a terrible stay and I won't ever stay in an Embassy Suite again...

First, I will say that the hotel is very clean but I was not impressed by the following.. Upon arrival, barely greeted by the front desk lady who quickly disappeared behind the door leaving the front desk unattended and the phone calls unanswered. I was standing there not believing the negligent approach to her duties. I did not feel welcomed especially when she blatantly lied to me about “ extra fee charged to the card being returned in 3-5 days as accidentals”. It was city tax so just be honest with your customers. Next, the bed was super hard with uncomfortable pillows and super noisy ax that sounded like a jet engine all night. Lastly, breakfast.. dry potatoes and scrambled eggs, “ fresh fruit” was a few days old. No smiles or greetings from staff . Pretty hotel but won’t br staying here anymore.

It has been a couple of years since I have stayed here as I moved out of the area. This used to be my go-to place when doing business in Tucson but no longer. The rooms are definitely aging but the main difference on this visit is the rooms will not get cooler than 75 degrees. You can turn the thermostat down and it may get cooler at night, but the hotel must have the thermostat programmed to go back to the 75-degree mark. I go to my room to get out of the heat, but this hotel offered no relief. When I asked the front desk, the response was "that's how it is". So, for that will not return.

Nice hotel in North Tucson. I stayed here for a couple of days while in town for business. The suite was in good condition and clean. Comfortable bed. The best feature of this hotel was the breakfast. This hotel has a cook that makes omelets to order. Lots of other selections on the breakfast buffet.

Great stay all around. Room was nice, confy beds. Breakfast was included and there was a good variety (made to order omelets, cereal, oatmeal, fresh fruit, scrambled eggs, bacon/sausage, pancakes to order, potatoes). Pool area was nice too. 15 min drive from Tucson Mall and kiddy corner from hotel is La Encantada mall. Beautiful location.

The only reason I gave this hotel a poor rating is because we experienced an 1.5 hour power outage and we have no communication from the hotel. We were trying to get ahold of the front desk during this time to find out what happened as we lost AC (in the middle of summer) and my husband’s C-pap machine turned off on him while sleeping but we couldn’t get ahold of anyone. The food we had in the fridge went bad. Several hours later we got a response to my text saying there was a power outage and they apologized. A hotel this size you would think they would have a back up generator. They can do much better with communication and making things right. Aside from this incident, the hotel is great, beautiful location and nice rooms.

Stayed just overnight for a work trip. It is in what I consider the prettiest part of Tucson and only 10 mins from Sabino Canyon. The day we were to arrive they were having computer issues so the self check in on the phone didn't work and when we arrived at 9 they didn't show us as having checked in...so we had to wait for them to make sure the room was ready...it just delayed us by 15 mins but after a long drive and work it was a bit annoying but the front desk help was friendly. While waiting for the room we walked around the grounds. Thankfully I didn't come to swim because the pool was murky like swimming in milk. I would not want to get in that water also for the size of the hotel the pool seemed small. The room was spacious and nice, I liked the no carpet room! We brought a teenager with us who had to sleep on the pull out bed which felt dreadfully past its prime. The place was quite and the room had good A/C for the Arizona heat. Breakfast didn't disappoint and the workers at breakfast were the most cheerful people I have met at 7am! I would recommend and stay here again but I don't think I would subject someone to sleeping on the pull out couch it ******.