Best Western Casula Motor Inn

Unwelcoming, hostile, unfriendly, intrusive, eerie FELT SO UNEASY I LEFT MY STUFF & PAID FOR ANOTHER HOTEL NEARBY & SLEPT THERE OVERNIGHT. Its clean & has the basics to shower, sleep. But its sterile, unwelcoming, eerie. Excessive cameras. Lack of garden, colour & character. The main thing that made me feel unsettled, were the managers who were unfriendly, almost hostile, stern.I was asked 3 times at check in if my partner was staying with me. I travel alone as a single woman & this was extremely concerning for me. No offers to help me with my luggage up the stairs (no lifts) even though i was the only customer around. I had a friend over that afternoon. I had already told them on check in that he would arrive at 4pm for a couple hours & was told I was not to have people coming & going, but he didnt need to present at reception as he wasnt staying overnight. When my friend left, they took a photo of my friend & his car without asking or giving explanation. Worst still, everytime I left my room, the managers were sitting or standing in the small carpark near rooms, talking quietly and seemed to be just watching all the rooms. I felt like i was under surveillance. When I asked them for clean towels the next day, they complained. I was so uneasy by their presence & behavior that I spent an extra 200 to sleep elsewhere on the second night. They made me stand & wait while they inspected my room during the checkout process. Even the cleaner seemed nervous & uncomfortable & anxious near them. Dont waste money. Go across the rd!

Excellent hotel and staff This was second visit to this hotel and we weee very happy with our stay. The owner/Manager and staff are excellent and go out of their way to make sure we had a great stay. The room was extremely clean and comfortable.

Convenient location, easy parking. Need to take your own cutlery etc for the room. Only tea cups, glasses and teaspoons supplied.