ML Lodge

Really good room excellent sleep

Awful place. Room dirty. Window rotton and not secure. Looked out onto a filthy roof area. No emergency exit other than the main door. The stairs are steep and threadbare with loose carpet, which is dangerous and a tripping hazard. The beds were very uncomfortable. Like springs with no padding. Shower hanging from the wall, drain filthy. We did not stay. We returned the key and left. Premier inn was £20 more and worth every penny. The bag safe area where you could leave your bags until check in was under the counter in the kebab shop!

The staff who I phoned on arrival was brilliant as I don't come from Cardiff, I came from London and thr lady stayed on phone with me telling me where to go and park ect. Parking is terrible as no parking on site so you have to park at NCP multi story car park which would of cost £19.99 per night but luckily I had family near by so I parked else where. My hotel room was not clean as in walls were dirty and tea stains. Thr bed was nice tho and was clean. The shower rim at bottom was held on with black tape and what I payed was not worth it at all. Iv paid the same amount for different hotels and was so much better. This this was very disappointing so much. Hat to pick keys up from the chicken shop next door. Thr stairs where very worn out and looking shabby and the stairs so steep and alot of them and with asthma problems I didn't really go out due to this. I can fault the staff tho as had problems with my remote which they sorted straight away and was so lovely so thr staff made it nice but thr hotel it self needs a big refurbishment. I won't be staying here again.