Park Lane Aparthotel by Urban Space

I am unsure why these apartments have bad reviews. We booked a 2 bedroom apartment and it was fantastic. It was clean, comfortable and had all we needed for a great weekend in Cardiff. Location is fantastic, great communication between who we booked through and urban apartments themselves. Check in/out was easy. Our apartment did have AC it was not fantastic but it definitely kept heat down (we were there over heatwave weekend) I would 100 percent book these again when visiting Cardiff and thank you for a fab stay :)

The studio apartment was quite good, but it was strange to have a clear glass window right next to the bed. The opposite window could not be opened. HOWEVER the real problem was the heat, NO AIR CONDITIONING. In a small room it was quite unacceptable l had to sleep in the corridor. Also the procedure for sending information and checking in was u necessarily complicated. Booked 2 nights but left after 1 sleepless night

Was due to stay 13th May for 2 nights, received an email today (6th) to say our booking had been cancelled. NO REASON OR APOLOGY. I HAVE A VERY VERY UPSET 7 YR OLD NOW WHO HAS WAITED ,2 YEARS TO SEE DIVERSITY IN CARDIFF AND NOW WE HAVE NO ACCOMMODATION! Cannot speak to anyone and no reply to my emails. Very Upsetting.

Centrally located apartments.Room very small ,not at all like the picture on Website. Had not been cleaned properly .Previous visitor’s rubbish in the bathroom ,not very nice to find !! All the cutlery in the pot on the kitchen top was dirty and neede washing.Bed in strange place so we moved it around.Floor not clean either. Very disappointed,especially after paying an inflated price .