Hôtel Le Vieux Castillon

Beautiful hotel for a very relaxing break. Room was very nice and comfortable. Breakfast was good with a nice selection. Staff very friendly and helpful. We ate in the hotel restaurant one evening and we were disappointed. Food was good but portions were so small. Wine was very good. We left the restaurant still hungry and we do not have large appetites 😕 Overall we enjoyed our stay.

We booked the Terrace Suite and were downgraded due to overbooking. The hotel did not really apologize and did not seem to care. Access to the hotel is poor. The pool offers little shade and is not suitable for children. There are better hotels in the area than this one.

The property is nice as are the rooms, as befits the price of some EUR 450 a night, but this is spoiled completely by the breakfast experience. On entering we saw 3 young women nattering to each other behind a counter. One came forward anxious for our room number to add to her list. We weren’t shown to a table but found our own, though on inspection this turned out to be quite dirty with crumbs aplenty from the previous user. One of the young women came across to inform us of the direction for the buffet. This is 100% buffet. They don’t even offer to make you tea or coffee here and you are left to try and find your way around a very un-user ready drinks machine. No hot water available for my tea (machine not working properly) and the teabags were unrecognisable as anything approaching English breakfast tea. Returning to the grubby table with a bit of baguette and cheese I found a bill for signature - for an eye watering EUR 54!!!!! For a buffet breakfast on a grubby table with staff totally uninterested in the guests other than giving them a bill! Dreadful experience. Not recommended at all.

We stayed for four nights in a Terrace Suite. The hotel main entrance is 50m up a very narrow street which looks difficult for motorists but in fact is usable. Check in was marred by the receptionist advising us that we would have to change rooms on our last night because of an overbooking problem. We told her firmly that was not going to happen and didn’t hear about it again. Our room was glorious; soft colors, large and comfortable, with a beautiful bathroom, all well appointed and with the usual amenities. During our stay the daytime temperature was around 30C, but the air conditioning was more than sufficient.The terrace was also well sized with a table and chairs for two, two sun beds and an umbrella for shade. The pool area looked inviting but we preferred our solitude. One idiosyncrasy; housekeeping is in the afternoons, which means that twice after a morning touring and then lunch we came back to find the room not yet serviced. Breakfast was a high quality buffet with lots of choice and local products, but nothing cooked to order. Perhaps a little expensive at €27. In summary it is a high class hotel in a beautiful village well located for Nimes and Avignon. We would highly recommend.

Le vieux castillon has proven itself to be an exceptional hotel! Not only is every corner of this hotel designed to look like you are living in paining but also, the service took our experience to the next level. I would highly recommend this hotel !

I cannot speak highly enough of this hotel. Apart from the fact that it’s a beautiful hotel in a stunning part of France with views across to Le Pont du Gard, the hotel impressed with its wonderful, friendly staff. Nothing was too much trouble and they do work hard to make the stay a very positive experience . Oh and our pooch was welcomed and had an access all parts pass !

Messed up booking due to hotel and ******* relationship, Lousy room, not what reserved, though moved for second night. While front desk try to be helpful, manager was unpleasant. I selected and booked the hotel for a group of friends. Among 6 different hotels in our Europe travels this one was the only one that kept messing up. Broken safe, broken phone. mediocre room, bungled in house restaurant reservation.