L'Andana Resort

Splendid place. Happy, attentive service. Awesome pool, long enough for lap swimming. Superb breakfast. Thanks to all for making our stay such a delight. (Two hundred characters.) (Two hundred characters.) (Two hundred characters.)!

Unfortunately, the hotel was disappointing. Doesn't meet 5 star quality. The service is terrible, the waiters are unfriendly, the food is not tasty, there is very little choice for breakfast, but if you want a normal one, you have to pay. At 8:00 the pool is just starting to be cleaned. I fell down the stairs because it was not treated with anti-slip protection - I bruised my elbow and lower back... A very beautiful area, but the impression was spoiled by the service and unreasonable prices for this service...

The estate is simply stunning. An oasis of calm retreat, enveloped by vineyards and olive groves. The imposing manor sitting pride of place amidst it all. It is breathtaking. The rooms are large and well equipped and the bathrooms large. So! Why do I only give it 3 stars. Well! It was a bit "all fur coat and no knickers". The *********** app took me up a back drive to the back door, so I missed the experience of arriving up the main drive and first impressions count, as they set the scene. On entering reception 5 staff members were all there looking towards me. I felt intimidated. A very friendly lady took me to my room. The room was spaciois and well equipped but a major Booboo, the bed was at right angles to the amazing view, so whilst sitting on the bed one only got a restricted view but stared at the tv and an artificial fire. Huge design mistake. The plastic seal on the shower door and the tray could do with some bleach, but apart from that the room was nice. The inroom bar had red, white and rose all from the estate at a very reasonable €13. It was very nice. I wanted to bookthe fine dining but it was full so ate in the villa. I sat down and ordered a glass of red and a bittle of water, both arrived promptly. 34 minutes later the matre'd came to take my order, but I had not been given the menu. The menu was restricted only 3- 4 choices and all of the Secondi were from the BBQ not really enough choice for a place at this level. I ordered another glass of red which never arrives. Disappointing as it was not busy and there were sufficient staff. At breakfast I was given the wrong coffee, full caffine instead of decaf, as I never drink caffine, I had quite a few trips to the loo. It is simply stunning and elegant but at this level they need to get the basics right and focus on the customer experience.

My wife and I had our honeymoon where with our nine-month old baby. I looked long and hard for a nice hotel that was kid-friendly in Tuscany, and this was the resort that kept popping up in searches, specifically the reviews. The staff were extremely helpful and friendly. Prior to our stay, the staff helped us book different experiences, including a day at their beach club, horseback riding, a couples massage (highly recommend this!), and a reservation at La Trattoria Enrico Bartolini, their Michelin star restaurant. We also booked babysitting for four of the days, which was an amazing break for my wife and I (€35/hour). We ate at their main restaurant La Villa for breakfast everyday, a lunch, and two room service meals. The breakfast was amazing. Staff were great and loved our baby. The breakfast spread had everything from freshly squeezed juices, fresh bread made onsite, a good mixture of hot and cold breakfast options, and great coffee. We looked forward to the breakfast everyday. The lunch and the room service meals were also great. They are a bit pricey, but the quality of ingredients and the portions are good. Lastly, this place is extremely baby/kid friendly. Upon request, they put a high chair and a baby bath in our room. They had high chairs at La Villa, and all of the staff were very friendly and accommodating to our baby. In the spa, they have heated pool that is open to babies and kids from 11:00-2:00 everyday. We highly recommend L'Andana and are looking forward to coming back again!

Hard to write this review as I really want to be positive about L’Andana as I was so excited to visit but our stay could have been improved in many aspects. To start with the positives, the hotel and its location is beautiful. The staff are all very friendly, accommodating and available when needed. The rooms are clean and well serviced. We had two adjoining suites in the new building which were very spacious for a family of four. The suites were linked by a dining room with a small kitchen area and fridge, which ended up being quite useful over the week. On the negative side, the hotel really didn’t offer what is expected of a five star hotel. The gym is extremely poorly equipped (lack of useable dumbbells, broken exercise bike, no bench, no chin up bar etc etc). The breakfast food was quite limited, the food to order was more or less the same as the buffet and fresh eggs to order was at extra cost. There was very little food to order around the pool and no service offered by any of the pool staff. By way of example, we spent a whole day at the pool and watched staff sitting around doing absolutely nothing all day. If they had offered water and/or drinks we would have happily ordered some!!! I have never been to a hotel with no pool service and was astounded that the hotel management choose to miss this opportunity. We used the driving range and the golf clubs available there but they were extremely old (think garage sale type golf clubs!) and the balls were so old they were almost unusually. The hotel website advertises there is a golf practice course to play but there simply is not. Sadly the whole place felt tired and unloved.