Best Western Hotel Rocca

A very family friendly hotel. Amazingly attentive staff. Angela, Livia and Tizimo. The dining room offers a range of food on the evening menu. Waiters, Dominico, Micro and Chris were always busy with a full restaurant each evening but they remained efficient. The breakfast buffet was in a different lower floor dining room. A good range of breakfast, from continental to hot. A packed breakfast can be ordered in advance if you are up and out early. It was really substantial. There is a gym which is relatively small but has all that you need. It remains open during normal hours but you can collect the key from reception early or late. Angela and the hotel owner even joined our group for a commemorative dawn service for the Amazon Bridge 8th Anniversary. What wonderful staff!

Not great. When we were there they had intentionally turned off the air conditioning for the entire hotel (without telling us; we thought it was broken and had to go ask at the front desk) because the “outside air was good enough.” When we couldn’t get the AC to work we attempted to call the front desk. And the phone didn’t work. We tried to put our drinks in the refrigerator… which was not cold. We saw it was unplugged, but there is no way to get to the plug since the fridge is bolted into the cabinet. When we went to the front desk to ask about all of the issues, the staff basically shrugged. So that was that. Given it was humid and a little warm, we didn’t sleep very well. Especially because you get flying bugs and mosquitos if you just leave the windows open. On the positive side, the breakfast was pretty good, especially for the price and the wait staff for breakfast were wonderful. Friendly and cheerful making sure they provided anything they could.

This is the place to stay in Cassino. Great staff, comfortable lounge with ample outdoor seating and updated bathrooms - many rooms with walk-in shower.

Wanted to book for 7 nights but could only get 4, when we arrived we asked if there was any chance of extending our stay, Serena, at reception worked her magic and managed to get us the remaining 3 nights but we had to change rooms………to our shock we were moved to the bridal suite…….all we can say is WOW WOW WOW!, and THANK YOUUUUU to Serena, Angela and the rest of the team.

We have stayed at this property on many occasions to visit family near by. The hotel is well managed, the restaurant is excellent, and the service attentive and welcoming. There is a comfortable outdoor seating area to relax or enjoy a drink at any time of the day. The restaurant has daily specials for a pre fixe price. We will definitely return.