Birch Glen Lodge

Don't stay here! I had reserved a two bed room and got there to find a single bed room. TV didn't work. Refer didn't work, No power at all on electrical outlets on one wall. No one is there upon your arrival. No onsite staff. Upon arrival there was a "red tag" from the city on the door of the office stating to "Stop all construction" as many rooms seem to be under construction. Three other visitors arrived just after us and had similar issues as well. NO ONE to contact and NO ONE answers when you call upon arrival.

Horrible place to stay. Very outdated and the room was dirty. I'm hoping they didn't have bed bugs. The bed was so out dated we could hardly sleep on it. Hard as a rock. The pillows were also miserable. The pillows were flat and worthless. Glad I brought my own pillow but was scared and still scared I might have brought something home from using my own pillow on that bed. The only nice in the whole room was believe it or not the sheets on the miserable bed! Lol everything and I mean everything was outdated and dirty looking.

We arrived and the bed frame and box spring were so broken so that one side of the mattress was sagging and a foot below the other side of the bed . Old food items were in the fridge. The light fixture over the bed was broken and hanging from the wall with exposed wires. The toilet seat wasn’t tightly connected to the toilet and slid when sat on. The motel WiFi signal was not strong enough to work in our room and we didn’t have signal from our mobile phones (Verizon service) in the room so communication was challenging. No staff in the front office or found on site during our one night stay. We called the number provided with our reservation and were moved to a different room. The next room had a burned out bulb in the main ceiling light in the bedroom and a bulb out in the bathroom. There was a dirty towel under the sink that looked like it was soaking up an old pipe leak. The bedding, towels, carpet, and surfaces were clean. The coffee maker (pot style) appeared not to have been recently cleaned. A mostly empty container of body wash was left with the provided toiletry items by the sink. No conditioner provided (only shampoo plus conditioner which left my hair feeling striped and dry). For over $170/nt this was a disappointing stay and not at all what I expect at that price point.