Hotel Casa la Mantilla by Faranda Boutique

Generally satisfactory - very delightful attentive staff. Great location - however late at night there’s considerable street noise (from 11PM to 4AM.) No elevator so staying on the third floor does provide some additional cardiovascular exercise. Nice rooms, comfortable beds. All in all a B+ stay

What a wonderful hotel in Central Cartagena. We spent 2 nights at Casa La Mantilla and it was perfect. They have a Jacuzzi, a pool, wonderful breakfast and stunning view from the rooftop. Can defenitely recommend this hotel while staying in Cartagena.

The hotel recently underwent a renovation. We may have been the first guests since their opening. Minor problems will always occur but it's how staff handles them that makes the difference for me. There are no words to express the gratitude I feel towards the staff. From the moment we arrived (welcome drink) to the charismatic front desk staff to the overall lovely attitude they greeted us with, made us feel comfortable and excited about this vacation. The very first night they helped me with a small surprise for my partner's birthday. They helped with the white lie to get back into the room and they went ABOVE & BEYOND what I was expecting. So much so, that I was also surprised. In addition to rose petals, there was a bottle of champagne (or similar - was too excited to even care) AND a small and beautiful cake. The note was personalized and it made us both feel so special. I know people write these kind of over the top reviews all the time, but I don't. I usually don't post reviews all that often, but this trip Cartagena has me typing away. There was an issue with the water and plumbing the 2nd night - as I said these things happen. Staff communicated with us and almost immediately offered a couple of solutions. One was to use their sister hotel for a shower and our immediate needs. The second option was to simply move hotels. We actually wanted to stay at la Estancia because that's how much we loved it. So we decided to go to the "nicer" hotel just to shower. Unfortunately the problem was going to take longer than expected. They promised the transition would be fast and seamless and IT WAS. The sister hotel was around the block so we told them we'd take our bags - no big deal. They were absolutely not going to let that happen. They had someone waiting to take our bags and someone to receive us when we arrived at the other property. It was a shame to not have been able to stay with them because honestly they were so special. Again, problems happen but the way they handled it made this trip unforgettable.