Casa Ramona

My check in was not in time the room was not ready at 3PM. There is no reception, the chef from restaurant downstair took care of the checking dressed as a chef, he had no idea of checkin procedure. Once the lady in charge arrived she knocked my door at very random time to tell me she did not know I was here and was waiting for me. The room had empty toilet roll, and a used towel from previous guest. It really did mot felt professional. The TV is super slow and there was NO HOT WATER. I kept receiving messages requesting for my +1 passport, the lady knocked my door and also texted me online through the app to request for the +1 ID. I had NO +1. Regardless I wanted to extend my stay as I had work call and no time to relocate another hotel. Therefore I have asked the same lady to stay another night. She said the hotel full. I have been able to book another room online the hotel was not full. Once she knew I booked online she asked me again for the +1 ID. I kept saying there was none, she told me I was lying because I had an orange/pink toilet purse in the room. Well that is line, for my toothbrush perfume etc. She clearly had no idea how to talk to guest and made me feel uncomfortable. I told her about not having hot water. She said she would check it during the day. Turns out she never did ok the morning I had no hot water. I had to beg to the cleaning lady to use another room to have a warm shower. They make me shower in a dirty room from other guest. A LOT OF MISTAKE, ITS NOT A HOTEL, ITS MEASY.