Hoteles Selina en Playa Carmen

I spent a month in Costa Rica and Panama in January 2024, using Selina all the time. Santa Teresa South was my first stop. Now being able to compare all, I would say this one was okay, but others were better (Puerto Viejo was way better). The biggest difference as a solo traveler is the effort they make to socialise. The Welcome Drink here was me and the receptionist! At other places you were put onto a newbies table and then natural chats started... and you could go for welcome drinks every day. Not here. Santa Teresa is great. If you want to do Selina, stay at ST North. More fun, more social. South is almost all private rooms, so families and couples. But my biggest complaint was a tour I paid over £100 for the 'Cabo Blanco Beach & Forest (Full Hike)', described in their slick literature as 'our guide will show you the wonders of the forest until you reach Caboe Blanco beach, a pardisical white sandy beach where you can enjoy quiet waters for swimming, sunbathing or simply to enjoy the striking view of Cabo Blanco island'... There was no beach. The guide said we had no time and could either rush there and back or enjoy the forest. He also insisted we pay entry to the national park when I confirmed afterwards that this was supposed to be included in the hefty up-front fee. It's clear Selina is not running these tours, even though they word them as if they are. I was encouraged by Juan the manager of Santa Teresa South that he would arrange a refund for me. I would have been happy with a partial refund. But since leaving, I have been ghosted by him in our WhatsApp conversation. I have emailed Selina contacts and had no reply. And posting a complaing on their website give an 'Ooops' error and doesn't allow the complaint to be posted. Go to Selina's, they are good, they are especially good for wifi and working. Don't book their tours. Go direct to the tour companies, save some money, and perhaps have a better chance of being sold what you are going to get. Disappointed.